Client Services Officer (medical Administration / Reception)

Administration Gold Coast Part Time Icon Cancer Centre Australia
Client Services Officer (Medical Administration / Reception) – Icon Cancer Centre Southport

Permanent, Part-Time Role (25 hours per week over minimum 4 days)

Join the administration team supporting our oncology day hospital and making a difference in our patients lives.

Varied role: Work across medical records, medical reception and patient admissions.

Centre Hours: 8am – 5pm, Monday – Friday
Location: Premion Place, Level 9, 39 White Street, Southport QLD 4215

Learn more about our centre here: https://iconcancercentre.com.au/centre/southport/

About Icon

“Opportunities come at Icon that you don’t get at other places. It also means there are endless professional development opportunities with different projects. Open your mind – see what possibilities are out there in Icon.” – Georgina Whelan – Site Manager, Icon Cancer Centre 

Icon Group is Australia’s largest dedicated cancer care provider and has expanded globally into Singapore, Mainland China, Hong Kong and New Zealand. We are built on a strong but simple vision – to deliver the best care possible, to as many people as possible, as close to home as possible.

We bring together all aspects of quality cancer care, including medical oncology, radiation oncology, haematology, pharmacy and chemotherapy compounding to deliver a true end-to-end seamless service for cancer patients internationally. This care is delivered by a strong, experienced and passionate multidisciplinary team.

Patients are at the heart of everything we do. Our care is truly end-to-end. Our growth is fast. Our technology is cutting edge. And our social impact is global.

Here’s why our people choose us :

Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.

Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.

Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.

Opportunity, at Hand: We’re constantly innovating. We deliver over 2.5 million patient interactions, in over 120 places, across 5 countries. Every week brings changes, growth and new opportunities.

The Opportunity

As a Client Services Officer on a part-time basis based in Southport, you’ll join a truly connected and talented team who are passionate about delivering the best possible patient care.

Our team makes us who we are, they shape our impact and drive our success. And at Icon, you will be a true champion of our patients care by:

Organising, retrieval and distribution of medical records for inpatient hospital admissions and appointments

Sorting and filing medical records in filing bays or compactus

Maintaining the records registers

Completing Audits of Medical Records

Creating new treatment plans and hard charts for clinics

Greeting patients and visitors at reception ensuring they are received in a professional, efficient and friendly manner

Facilitate the Patient Admission and Discharge procedures/paperwork

Performing health fund checks upon patient arrival, discussing any costs / gap payments / co-payments

Ensuring patients details are checked and updated on a regular basis

Ensuring that patients arrivals are marked and manage wait room functions for both medical practice and day hospital as needed

What we hope you bring to the team

Experience in a similar role within the Healthcare industry.

Experience with Medicare DVA and Private Health.

Excellent organisational and time management skills.

Ability to work in fast-paced environment

Ability to communicate with clarity both verbally (face-to-face and telephone) and written.

Ability to use computer systems – competence required in Word and Excel.

Delivery of excellent client service (to internal and/or external clients).

Working autonomously, with a focus on compliance, repetitive tasks.

A few of our benefits

Valued rewards and recognition program

Structured professional development program

Access to novated lease options via our partner RemServ

Access to paid parental leave

Access to clinical and non-clinical education programs

Employee Assistance Program

Excited to join us?

At Icon, build relationships that matter. Apply Now because At Icon, You Can .

Visit https://icongroup.global/en/careers/our-people/stories/ to read the stories of our incredible people. 

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.

Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs) including COVID-19. Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPD’s