Systems Engineer

We Believe in Better!

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us!

Learn more about Unisys and our key solution offerings: Unisys, Stealth™, CloudForte®, InteliServe™

What success looks like in this role:

You will deliver value by:

Strives for high levels of client satisfaction for the products/solutions supported. •

Addressing all questions regarding the installation, configuration and customization within the areas of domain expertise without reference to others.

Responds to escalated problems in a timely and accurate manner and ensures that Service Level Agreements are met.

Possesses good levels of expertise on products being supported and may be knowledgeable of competitor’s products.

May on specific areas be considered a subject matter expert.

May research and resolve higher level support issues as required with supervision.

With minimum oversight, capable of supervising a team of junior Systems Analysts.

Identifies new services opportunities and ensures they are properly followed up.

Escalates product issues to a more senior Analyst of the Group when unable to resolve them with available tools and skills.

Attempts to reproduce reported problems, identify, and provide immediate workarounds to overcome problems.

Documents resolutions to reported problems.

Identifies product and documentation deficiencies and makes suggestions for improvement.

Develops good skills and levels of expertise on products and solutions being supported.

Contributes to on the job training to junior staff Incumbents may produce the following artifacts: Support Requests (Contacts) Trouble Reports (ClearQuest Defects, UCFs) Change Requests (ClearQuest Feature, New Feature Suggestions) W-Alerts Process improvement suggestions and written reports on areas of substantial expertise.

Incident management of lower level Technical issues,

Application Administration,

Follow up with clients to perform fixes and to confirm resolutions,

Packaging Applications to utilize Server Back Ends and appropriate Security Products

Ticket and queue management of Incident, Problem and Change Management in Service Manager 9

#LI-AS1

You will be successful in this role if you have:

You will be successful in this role if you have:

The skills that we are looking for in this role around SOE / MECM Systems Engineer, and Applications Packaging and Deployment.

Bachelor’s degree and a minimum of 5 years experience including relevant technical expertise

Provide 3rd Level Desktop/Endpoint support to an Enterprise Environment.

SOE Creation, Maintenance, and Deployment, including Windows and Security Updates.

Applications Packaging and Deployment, both native and virtual.

PowerShell automation and scripting.

Manage Security Products including application whitelisting, anti-virus, and USB hardening.

Active Directory and Advanced GPO management

Security clearance required

Minimum of 3 years’ experience, with knowledge of Microsoft Systems Centre Configuration Manager (SCCM)

Microsoft Application Virtualization (App-V)

iVanti Application Control

Please click on the “Apply Now” button below to submit your application.

Unisys is an equal opportunity employer and fosters an inclusive culture that embraces differences and diversity. We welcome applications from all sections of society.