Job Description
Duties and responsibilities we’ll trust you wit h
Undertaking day to day Library Cafe operations including: barista duties sales cash handling stocking float reconciliation end of day banking procedures preparation of food for individuals and small to medium size groups, meeting State Library’s customer service commitments Participating in a high performing Library Cafe team to deliver a professional and responsive visitor services experience which meets key service objectives and organisational priorities Responding to general client enquiries, including providing advice and information on library memberships as well as gathering visitor feedback Working effectively as a team member and undertaking front of house services. This includes the presentation and maintenance of the cafes and surrounding spaces Ensuring records management is undertaken, such as updating daily operations log on a timely basis Collaborating with other teams across State Library. This includes providing quality community and internal stakeholder support Contributing to business improvement activities and adhering to relevant policies and procedures to ensure services meet best practice and State Library requirements. This also includes a continuous improvement cycle for feedback, raising concerns and generating solutions Contributing to a productive and positive work environment in times of change and uncertainty. This includes being a proactive member of the Visitor Services team and contributing to the Visitor & Information Services branch as well as providing guidance and/or mentoring to colleagues and/or volunteers ensuring they are included, supported and well-informed Participating in, contributing to and/or managing financial, human resource and/or ICT responsibilities as per the organisational delegations, policies and procedures About you
We are seeking highly motivated, energetic and proactive people to work as part of our dynamic team.
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This job vacancy was been posted over 40 days ago, but is still active and currently accepting new applications.
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