Guest Services Officer

VIC, Tawonga Tourist Park – Tawonga 3697

• Experienced Casual Housekeepers and Cleaners
• Be part of a dynamic guest experience focused team
• Great opportunity with a growing and entrepreneurial organisation
• Start March 2023

An exciting opportunity to work at in beautiful Alpine region of Victoria

Tawonga Tourist Park is reopening April 3rd, 2023

 

The Location

Nestled amongst beautiful trees in the base of the Alpine Shire mountains directly on the Kiewa River, the Park provides many delights both in the water and on land, all year round. Tawonga Tourist Park is an easy drive from Albury/Wodonga, Wangaratta and surrounding historic townships. Proudly managed by Belgravia Pro this park reopening in April 2023 is perfect for an affordable holiday.

 

The Role

Reporting to the Park Manager you deliver a positive guest experience through coordination of cleaning presentation and duties of park accommodation and amenities. You are responsible for the day-to-day cleaning of cabins, amenities, and common use areas for the maximum benefit of all stakeholders including, guests, staff, and the company.

 

You will be required to maintain a high standard of work as you will be representing our company brand in all your work and guest interactions. The Guest Services team takes pride in maintaining the guest facilities to an exceptional standard.

 

Level 2 Hospitality Industry (General) Award 2020 – Casual roster with uniform and safety wear provided

 

About You

An experienced individual who is highly customer focused and equally passionate to provide a clean welcoming environment and exceptional guest first experiences.

 

You will be friendly, enthusiastic with a demonstrated ability to work effectively both independently and as part of a team a team. You possess proven experience in a similar role and available to work a casual flexible roster over a 7–10-day roster cycle including weekends, evenings, and public holidays.

 

Selection Criteria

• Proven experience in a similar role
• Experience in accommodation cleaning and services
• Experience in stock control for linen and consumables
• Well-developed communication, organisation, administration, and management skills
• An energetic and enthusiastic, hands-on approach
• Outstanding customer service
• Willingness to learn and apply our systems and processes
• Availability to work across a 7–10-day roster including public holidays, weekends, early mornings, and evenings

Essential

• Cleaning experience
• First Aid Level 2 and Current CPR – can train if required
• Current Australian Police Check (within 3 months)
• Working with Children’s Check or equivalent
• Australian Driver’s Licence
• Legally entitled to work in Australia

The Company 

BelgraviaPROis a management services company specialising in the operation of tourism properties, from campgrounds to large-scale tourist parks, we are also offering Park Manager training through the company’s very successful RTO. 

 

Park management presents exciting, flexible and highly rewarding careers. Belgravia PRO is rapidly growing and is looking for a passionate & inspiring individuals or management team to manage these Parks.

 

If you like the sound of us, then jump in and submit your resume by clicking on the apply now button. We’d love to hear from you!

 

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.  

 

BelgraviaPRO is a place where we can all be ourselves and succeed on merit.  We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We’re happy to adjust our recruitment process to support accessibility needs – reach out to us at