Billing Applications Developer

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

This opportunity

As a Billing Applications Developer, you will be a key member of the Billing team accountable for solution engineering, design, implementation, operations and system ownership of Billing System and Billing solutions driving project and operational excellence. You will ensure a close working relationship with your business stakeholders and relevant vendors. This includes all Billing systems across Mobile and Fixed Consumer, Corporate, Wholesale, IOT, Business Call Answering and Bulk messaging. This role will report into the Billing Manager and be based in our North Sydney Head Office.

Responsibilities

Develop, review, update and implement system and application changes for Billing systems

Act as design authority, develop, review, update and approve high level and low-level design documentation for Billing systems

Execute and support testing (System integration testing, User Acceptance Testing and Production Verification Testing)

You will work with 3rd party vendors during project execution to govern and ensure quality of work as per defined solution deliverables and service scope. You will be required to have in-depth understanding on how business and technical requirements translate to project artefacts such as Solution Proposals, Designs, Test Plans, Implementation Plans and the like to ensure deliverables are achieved at very high standards

Participate and coordinate changes within the billing environments as a result of new projects, releases and fixes. This includes support developing and documenting business requirements, performing release implementation support and verification testing as required.

Continuous improvement. Identify system limitations with billing systems and related systems, raise these initiatives and manage from Business requirements through to implementation

Identify areas where billing integrity and system issues have been compromised. Ensure these issues are lead, prioritised and co-ordinate actions to rectify problems in a timely manner by working with other business areas and outsource partners.

Ensure customer issues are resolved promptly, and appropriate communication is supplied to customers and customer-facing departments on the issues, cause and issue resolution.

Produce daily/weekly/monthly reporting and analysis as required.

The ability to work out of hours to meet bill cycle and incident management demand.

Comply to audit and regulatory standards set by TPG Telecom and industry.

Required to be on-call after hours (team roster).

Knowledge and experience

At least 5 years working in Mobile Telecommunications Industry

Minimum 5 years applied experience in solutions and development for Business Support Systems and Operational Support Systems

Knowledge of working with Java, Shell scripting, Perl scripting, web services and PL/SQL 

Building highly available, scalable and resilient platforms

Worked with Splunk or similar log analyser

Be familiar with ITSM/SRM/CMDB tools like Jira Service Management or BMC Helix

Demonstrated experience with Telco billing system including rating, invoice, invoice delivery methods and financial reporting.

Demonstrated knowledge in customer and system issue resolution.

Billing system experience with Oracle BRM (Intranet) highly desirable but not essential

Understanding of customer lifecycle and it’s affect on billing and invoice delivery and payments.

Proven analysis and interpretation of high volume data.

Benefits and perks

Flexible hybrid way of working (from home and office)

‘Stay Connected Mobile’ – Access to a free mobile plan

‘Stay Connected NBN’ – Access to a free NBN 100 plan

‘Your Leave’ – an additional 4 days of leave to be used whenever you like – every year

Access to TPG Learning Hub platform and internal development opportunities

Access to Corporate Partner Discounts

Don’t meet every single requirement? Studies have shown that women and those of underrepresented groups are less likely to apply for roles unless they meet every single criteria. At TPG Telecom we recognise that what may make you different, makes the difference!

We’re all about enabling every individual to be their authentic selves and creating a place where everybody belongs. If you are excited about this role, but your experience does not align perfectly with every qualification in the job description, we encourage you to APPLY NOW regardless.