Concierge Team Leader

About Us

Perfectly located on the banks of the river and a stones throw to the Botanic Gardens, the Stamford Plaza is Brisbane’s finest 5 Star luxury Hotel and the flagship for Stamford Hotels & Resorts. Our unique location is second to none in the Brisbane market, with all 252 guest rooms featuring stunning river views. The Hotel houses eight magnificent function rooms used to hold an array of Corporate, Special Events & Weddings and additionally hosts a variety of busy food and beverage outlets. To find out more about us and to see what we have to offer please visit our website: . 

About the Role

We are currently seeking a passionate individual to lead our Concierge team! As the Concierge Team Leader you will report directly to the Chief Concierge and assist in the smooth, courteous and efficient arrival and departure of our guests to and from the hotel. Being a prestigious property we attract many high profile guests from politicians through to musicians and bands. Your ability to be able to deal with various types of guests and being able to recognise their differing needs will stand you in good stead for this role.

Duties and Responsibilities

Have leadership skills and be confident in managing a team

Due to our limited car parking space for guests your ability to coordinate and manage timely vehicle movement is essential

Have a thorough knowledge of what to see and do around Brisbane as well as have the ability to organise events, tours, flights, transport, and restaurant bookings

Be an ambassador of the hotel, take an active interest in the guests who visit our properties and show a willingness to complete all duties with absolute attention to detail

Presentation standards are impeccable and in accordance with organisational policy and guidelines

Confident in dealing with high profile guests and their entourage

Confidentiality in dealing with guest information

Have an eye for detail

Be one step ahead of the guest, knowing what they need before having to ask

Always deliver exceptional 5 star customer service and ensure it is maintained throughout your team

Be extremely team orientated

Work a variety of shifts including weekends and public holidays

Skills and Experience

A minimum of 1 year experience in a similar role, preferably within a 4 or 5 star environment

Strong understanding of hotel operations and aspects of the Front Office Department

Experience using Opera Cloud property management system is desirable

Proficient using Microsoft Excel

Excellent knowledge of Brisbane and surrounds

Diploma in Hospitality or similar is an advantage

Must have the right to work full time

Must have a Full Drivers Licence

Must be able to safely lift a minimum of 20kg

Culture and Benefits

Our ‘Knight’s Head’ Logo is conceived from our founder Sir Stamford’s family crest and symbolises the core values that unify all members of our company. We believe our people are our greatest asset and we therefore strive to reward, retain and develop passionate and success-orientated professionals at all levels. As a team member with us you can expect to receive;

Food & beverage discounts in all F&B outlets within the Hotels

Free Staff meals

Uniforms and Laundry

Apply Now