Administration Officer – Gold Coast

About the Role: We have an exciting opportunity available for a part-time Administration Officer to join the team at the Gold Coast. Working between the hours of 7am and 6pm Monday to Friday (34 hours/fortnight) This role will be working at both Gold Coast Private Hospital and Gold Coast University Hospital. Reporting to the Administration Manager, this role will be responsible for the delivery of administrative services providing exceptional customer service to all patients, their carers’, other external clients as well as your colleagues. Key Responsibilities: Welcoming patients, collecting and entering personal details Scheduling appointments Answering telephone calls and responding to enquiries Preparation of Patient Fee Estimates Entering and processing patient billing and balancing daily banking Monitoring and assessing the administration care path of all patients Maintaining and managing patient information About the person we’re going to hire: We are looking for an experienced Administration Officer with experience in the healthcare industry and outstanding customer service skills to join our team. We are looking for someone who is proactive, personable and enthusiastic about the role. Skills & Experience: Experience in a similar role within the Healthcare industry Proficiency with Medicare DVA and Private Health Fund Billing Excellent organisational and time management skills Ability to communicate with clarity both verbally (face-to-face and telephone) and written Ability to efficiently use multiple computer systems – competence required in Word and Excel Ability to multi task in the delivery of excellent client service (to internal and/or external clients)