Manager Community Engagement

>Melbourne VIC, Canberra ACT, Sydney NSW, Brisbane QLD, Darwin NT, Perth WA, Adelaide SA, Hobart TASAustralia is regularly affected by severe weather events. These events are growing in frequency and severity, leading to increased economic impact, vulnerability and potential magnitude of harm. To address this, the Bureau of Meteorology is undergoing a significant transformation to deliver a more customer centric, unified and resilient national operation. This is an exciting strategic direction for the Bureau which will transform the way we deliver services to Australian communities.The operating model for the Bureau has created new career pathways and enhanced our culture to empower our people to learn and grow. As part of this transformation, we are introducing new roles that will assist the Bureau in delivering world class weather products and services within the newly formed Community Services Group (CSG).This group is comprised of Decision Support Services (DSS), Environmental Prediction Services (EPS), and National Production Services (NPS) which have been configured to enable scalable, national and resilient services. The DSS program will lead the introduction and development of community engagement within the Community Services Group with an overarching mission to deliver tailored, relevant and timely information to enable better decision making.The DSS program is characterised by its shared understanding of the impact that weather, water, climate and oceans have on the decisions that Bureau customers make every day. The program will be delivered by two dedicated teams: Community Engagement (CE) and Hazard Preparedness and Response (HPR). The successful candidate will have a unique opportunity to help grow the Bureau’s CE capabilities with a focus on public safety for the emergency management sector and the broader Australian community. The CE team has a key role in service delivery to our customers through the provision of data and information services. You will lead this team through Channels transformation and delivery of an outstanding customer experience. Within your team are those who play a critical role in helping to construct and communicate the national weather narrative. The CE team will proactively build and nurture key community and stakeholder relationships. They will understand and respond to community needs as well as plan and deliver tailored communication that is relevant to all segments of the Australian community.Reporting to the General Manager Decision Support Services, the Manager Community Engagement will collaborate relentlessly across CSG and the wider Bureau’s leadership teams. To be successful in this role, you will display a curiosity on the impacts of the evolving weather, flood, ocean and climate landscape. You will be able to demonstrate a proven commitment to excellence in communication, engagement, collaboration and building partnerships with both external and internal customers and stakeholders.During extreme weather events, the CE team is expected to undertake extended working hours as directed. The key duties of the position include:The responsibilities of the role include but are not limited to:1. Connecting seamlessly and coherently within the Bureau’s national footprint, the Manager Community Engagement, will build, lead and manage a high performing team that focusses on delivery an outstanding customer experience to the Australian community.2. Ensuring the Bureau’s CE products and processes consistently deliver impact and value for our customers, partners and government stakeholders. This role includes the management and lifecycle ownership of all products and processes for CE services.3. Developing and maintaining bespoke relationships across the organisation, you will prioritise innovations and improvements that offer the greatest benefits for public safety, economic prosperity and the environment. 4. Driving improvements to both traditional and social media communication channels through your own and your team’s behaviour via engagement, educational and outreach programs, you will promote the delivery of timely and relevant community information to heightening situational awareness.5. Championing new ways of strategic thinking and working in communication and engagement with stakeholders and key customers to build enduring strategic partnerships. Your leadership style will reflect a pragmatic response to ensure operations are collaborative, responsive and built on the principles of innovation and continuous improvement. This includes leading customer-driven strategically innovative product and process management.6. Demonstrating your strategic and tactical thinking to create a shared sense of team purpose by demonstrating how elements fit together and contribute to the higher level goals as defined by Group Plans and the Bureau Strategy 2017-22. You will maintain consistent collaboration with your peers whilst cooperating and innovating across CSG, Enterprise Services Group (ESG), Business Solutions Group (BSG) and the wider Bureau to contribute to the ongoing delivery of the Bureau’s strategic direction. 7. Maintaining an awareness of the weather status and / or unfolding severe weather events that might cause impact to our customers.8. Confidently lead a geographically distributed team across all states and territories.9. Responsibility for your ongoing professional development as a people centred leader and agile communicator. You will demonstrate a thorough understanding of all key domains in the development and delivery of communication services.10. Responsibility for the development and specification of the learning and competency requirements for staff in CSG and the wider Bureau. In working closely with the National Operations and Coordination Team (NOCT) and the Bureau of Meteorology Training Centre (BMTC), you will prioritise staff development and learning culture to ensure world leading competencies are held within the team.11. Resilience to excel in high pressure, complex and dynamic operating environments, supporting the Bureau our customers and partners during significant weather events outside the scope of standard working hours.12. Complying with all Bureau work, health and safety policies and procedures, and take reasonable care for your own health and safety and that of employees, contractors and visitors who may be affected by your conduct. EligibilityA degree from an Australian educational institution, or a comparable overseas qualification, which is appropriate to the duties, OR other comparable qualifications, which are appropriate to the duties.Previous experience working in or with the Emergency Management Sector or in Community Engagement The successful applicant will be required to obtain and maintain a Negative Vetting 1 security clearanceThis selection is being managed by Hudson Global Resources. To apply, send your application to the following address quoting “15899, Manager Community Engagement”https://au.hudson.com/jobview/community-engagement-manager/67eff58c-f640-4e58-886f-74a92b6d6db7/ RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability