Assistant Manager

As soon as you enter the foyer with its winding staircase, you’ll be charmed by our recently refurbished Mantra on Russell Hotel. Offering airy Studio, 1 and 2 bedroom apartments and 24-hour room service and reception, this hotel also impresses with its inviting bar and restaurant, serving breakfast lunch and dinner, 7 days. It’s a place you’ll be happy to call work. We are seeking a motivated professional with a passion for service to join our dedicated Front Office Team as an Assistant Manager. As our next Assistant Manager, you will: Oversee the daily operations of the property Handle guest complaints efficiently, with dignity and respect for both the guest and the Accor name Supervise and monitor Team Members with true leadership ability that motivates the entire team Provide a high level of customer service and a genuine personable service style that blows our guests away Assist in the preparation of rosters and use Excel on a daily basis What we are looking for: A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times The flexibility to work shifts including early mornings, evenings and weekends A person with proven leadership experience within a hotel environment Knowledge of Sihot PMS advantageous Someone with previous experience in a Front Office hospitality role Why work for Accor? We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. We live and breathe by our four principles: People Crave Belonging People Want the Real Deal Every Person has a Story People Hate to be Wrong In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide. Click ‘Apply’ to begin your journey!