Assistant Manager

Mantra on Little Bourke is a boutique all-suite hotel located in the heart of the city. We are centrally located in Melbourne’s CBD which allows quick access to premium local attractions including boutique shopping, famous eat streets and a host of cultural experiences including the Melbourne Art gallery, Melbourne Museum and the landmark Federation Square. We are currently seeking a Full Time Assistant Manager/Duty Manager with proven leadership, communication, customer service and organisational skills, to join the team and assist in the smooth operations of our hotel. This opportunity is a great management role that will provide you the appropriate skills to fast track your career. You will have: A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay; A high level of personal presentation as an ambassador for the hotel at all times will be of utmost importance; The flexibility to work shifts including early mornings, evenings and weekends; Proven leadership experience within a hotel environment; Knowledge of Sihot PMS advantageous; Previous experience in a Front office role Duties of the Assistant Manager will include, and are not limited to: Overseeing the daily operations of the property Handling guest complaints efficiently Supervising and monitoring Team Members Providing a high level of customer service Assisting in the preparation of rosters In return you will: Gain exposure to working for a leading accommodation provider that has endless opportunities to fast track your career; Learn and be mentored from industry professionals; Have the opportunity to put forward new ideas and processes to improve overall operations; Work with a fun, dynamic team that has a passion for hospitality and providing outstanding service Want to know what it’s like to work at Mantra Group?