Hospitality And Catering Supervisor

One of Australasia’s largest dedicated infrastructure service providers, Ventia is a new and dynamic organisation with a rich history. Our clients are the owners and operators of major infrastructure that is critical to our communities. No one else does exactly what we do in the way we do it. Making infrastructure work for our communities is at the heart of who we are and it’s what unites and excites us.Ventia are currently seeking a Front of House Supervisor to join their team at Larrakeyah Navy Base. This role would primarily see you working Monday to Friday, however as we are a 7 day operation there may be some weekend work and functions over peak periods. As part of the Leadership team you will be required to lead, manage and drive a busy team to ensure the highest level of customer service is delivered in our day to day operations as well as lead by example and mentor staff. If you are already a seasoned and successful customer service / client facing professional with a passion and energy for engaging people, their hearts and minds and committed to operating safely and you’re ready for the next big step in your career, then this might be the role for you. Your duties will also include: Co-ordinate the monthly bar & beverage stocktake, complete reports accurately & submit as per the end of month time schedule/calendar issued. Control, monitor & complete weekly rosters, in conjunction with F&B Staff ensure these rosters fall within budgetary constraint & contractual requirements. Attend & conduct regular pre-starts and drive a positive safety culture across the team. Manage and oversee a team of staff, including mentoring, training, and ensuring high standards of service delivery are met Input of all meal pass data into actual/forecast spreadsheet in a timely manner for Larrakeyah Navy Base, and manage Daily & monthly Cash collection & balance sheets. Ensure that customer comment logs are reviewed regular & responses are being made within the 24hr time frame & within an acceptable level of communication standard. Maintaining a positive attitude and a can-do mind set, which is proactive in identifying and solving issues or complex situations Be the primary POC for Ventia for any Hospitality and Catering matters and maintain a calm and professional manner at all times. We recognise that people are our greatest asset and are committed to being an employer of choice. As a result we seek to employ people who will succeed in this role and who will likely have: Well-developed computer skills, including proficiency in Microsoft Office, SAP and IMS (or similar integrated management system). Strong planning and organisational skills and proven experience in collaborative and consultative processes at a professional level. Proven experience of working collaboratively with internal and external stakeholders to achieve successful outcomes. Food Safety for Supervisors certification (training provided by employer) desirable. Sound knowledge of Food Safety Standards, relevant legislation and statutory obligations. Enthusiasm and commitment to high standards of customer service. Demonstrated ability to lead a team, drive success and uphold high standards of service delivery. Please note – As this role is situation within Defence, You must be an Australian Citizen to apply. We acknowledge the importance of our people’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.