Inside Sales Account Manager

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With more than 8000 team members and a national footprint of more than 168 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

We have an exciting opportunity for a talented individual to join our telephone-based account management team. You will focus on developing long-term relationships with your customers in the local community where you will become a trusted business partner.

What your new day will look like:

• Provide inspiring end to end solutions for our business customers
• Proactively guide our customers in making the right choice of products for their business across all categories in the Officeworks range
• Maintain, grow and add business customers in your portfolio, contributing to yours and the overall business team’s success
• Methodically plan your busy schedule to meet the demands of our customers

About you

With an inquisitive mind and the ability to communicate effectively, you will utilise your strong rapport-building skills to expertly manage your portfolio of accounts. Your fun and enthusiastic personality will shine as you demonstrate your customer-centric approach when picking up the phone to contact your customers. Drawing upon your solution-finding skills, you will be able to think outside the box to provide recommendations and advice to become a trusted business advisor. Using your intermediate Excel skills, you will be able to interpret data to assist in proactively planning out your day to achieve the results you want. With experience ideally in phone-based relationship management, you are seeking the ability to further develop your sales skills within an environment where your focus is on developing credible relationships with business customers, and university studies in Marketing or Business may be advantageous.     

This role is a perfect start for a recent graduate looking for their first commercial role which offers great career progression through our B2B sales function and wider business.  

Our culture

It’s all in a day’s work when you’re part of the Officeworks community – where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

• An inclusive, diverse, and supportive environment.
• Flexible working arrangements to best support your individual needs.
• A key focus on wellbeing and safety.
• Generous discounts at Officeworks, Bunnings, Kmart, Target and Catch.
• Ongoing training and development opportunities to progress your career.
• Industry leading Growing Families policy and access to Circle In portal for Working Families.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.

Officeworks is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.