User Interface (ui), User Experience (ux) & Web Design – Whizdom Recruitment

Overview
Our government client is seeking a Service Designer to join their team. The successful candidate will work in a multidisciplinary team with business analysts, architects and business representatives, analysing the business by balancing user and business perspectives for the Program.

Responsibilities include but are not limited to:

• Apply expertise to enhance and improve existing software, including designing, developing, implementing and testing software systems, in line with business requirements and software development standards.
• Deliver and design appropriate service design artefacts and communication material as required.
• Transform defined business needs into outcomes and problem statements (not technical requirements), for large scale Government applications and complex systems.
• Plan and document user interviews, eliciting both high level and detailed business problems and analysing root causes.
• Design and facilitate workshops and interviews that include a variety of internal and external stakeholders across all levels.
• Analyse and improve user experience, taking the viewpoint of the end user.
• Managing stakeholder groups to develop a partnership with the business and foster a productive working environment.
• Communicate well, using professional judgement to evaluate risks and in the context of a complex and changing environment.
• Perform additional duties or assume responsibility of functions as directed by the Management from time to time.
• Provide analysis on complex issues and contribute to the management, preparation and coordination of policy formulation and/or project management.
• Foster a positive workplace culture.
• Perform additional duties or assume responsibility of functions as directed from time to time.

Key Skills and Experience

• Two plus years’ experience as a UX Designer, Business Analyst, Service Designer or experience in Design/Strategy/Research.
• Proven ability to plan, facilitate and document user interviews to elicit high-level and detailed business problems and analysing root causes. 
• Demonstrated experience in the development and implementation of strategic service design. 
• Thorough understanding of service design process & activities and significant experience in applying human-centred design thinking.
• Experience in taking the viewpoint of the user and analysing and improving a user’s experience or user’s journey when interacting with services. 
• Proven ability to work as part of a collaborative and highly motivated team.
• Proven ability to deliver in a project and program environment under limited guidance.
• Proven ability to identify and plan capability maturity improvements and business process improvements.
• Strong communication skills, with the ability to translate between business and technical terminology.
• Proven ability to communicate with influence, negotiate outcomes and manage complex stakeholder relationships.
• Demonstrated personal drive and integrity whilst achieving results within legislative parameters.
• Experience in and desire to mentor and upskill less experienced team members.
• Relevant tertiary qualifications or requisite experience (desirable).
• Knowledge of, or ability to, quickly gain knowledge of Australian electoral law and practice (desirable).

Location and Contract Term
This role is being offered to those in Canberra. Initial contract until June 30th, 2023. 12-month extension available.

Security Requirements
Our government client requires applicants to be an Australian citizen.

How to Apply
Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role.

Contact Esther Ochieng-Reid on 0480 011 549 or at [email protected] for any further information. Applications close Tuesday 28th March 2023 @ 12pm