Service Manager Scientific Instrumentation at DKSH (Braeside, VIC)

Job Description

We have a fantastic opportunity for a Service Manager to join our rapidly growing business. This position will be responsible for managing a team of engineers (Australia-wide) to ensure they are relevantly trained, are supporting customers in a timely and professional manner, and that installations, maintenance, and troubleshooting of instrumentation are to suppliers’ standards. You will also be responsible for providing service and support to new and existing customers, for the range of products distributed by DKSH.

Some of your duties will include

Manage service team performance and development to ensure we exceed customer and client expectations as well as supporting upskilling for professional improvement in the team

Ensure that service jobs are executed on time and under optimum efficiency of resources and cost

Manage allocated spare parts stock, for reducing losses and aged inventory costs

Assist customers and DKSH Team on technical matters and product information. (This may at times include presentations and supporting pre-sale discussions)

Provide training and aftersales support to customers as needed, to ensure customer satisfaction post-sale

Travel locally, interstate, and internationally when required.

Support superior day-to-day operations, process improvements, and team safety.

Provide technical support to other DKSH Engineers with difficult or problematic issues requiring a more experienced level of knowledge.

Ensure the performance, operations and service jobs comply with relevant standards

Study new products/technologies aligned with existing product lines to recommend enhancements or modifications

About you

You’re a natural communicator, confident and engaging in your approach. You will have the opportunity to utilise your critical thinking and demonstrate your leadership skills with an ability to communicate effectively and maintain productive working relationships with clients, customers, internal stakeholders, and your team. You will possess the ability to collaborate with others through various levels of the organization. You have the confidence to manage challenging situations with customers, internal stakeholders, and your team. You are a role model leader. You have a tertiary degree in Engineering or Applied Science or a similar Technical Trade Background and experience in the scientific industry working with scientific instrumentation. You are well-established in your career and have worked in a similar position for a minimum of 8 years. A valid Driver’s License is also required.

Drive Growth. Be the Difference. Join DKSH.

Join us today if you are ready to “Drive Growth. Be the Difference.” With DKSH, you will experience a world of learning and development, own your career, and take business responsibility, and have a positive impact that touches people’s lives.

If you are a self-starter with a strong work ethic and are looking to progress your career in a dynamic commercial environment, please apply with a resume and cover letter via the link in the ad.

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This job vacancy was been posted over 40 days ago, but is still active and currently accepting new applications.

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