Food & Beverage Supervisor – Novotel Brisbane Airport

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JOB DESCRIPTION

The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Bar & Restaurant, Executive Lounge and 12 meeting spaces collectively totalling 1800m2. Located in the Brisbane Airport Precinct, it is the first accommodation, meeting and event space to be developed in this precinct.

Novotel Brisbane Airport currently have an opportunity for a customer service superstar to join our friendly team on a full-time basis in the role of a Food & Beverage Supervisor. Our next Food & Beverage Supervisor will be someone that is born for the Hospitality Industry, who will go above and beyond to ensure our reputation for outstanding service is uphold.

Key Responsibilities Include but not limited to:

• Assisting the Restaurant & Bar Manager with day to day operations of all Food & Beverage outlets.
• Maintain a constant focus on providing excellent guest experience at all times.
• Lead, mentor and train the food & beverage team, ensuring a fun and energetic working environment.
• Assist in recruitment and induction of new team members.
• Ensure that team members are briefed on all specials and standard menu items.
• Ensure cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment.
• Handle any escalated guest complaints

To be successful in this role, you MUST have:

• Have an absolute “can do” attitude.
• You will ideally have previous experience in a similar role, and are looking to work in a larger operation or a Team Leader ready for their next step.
• Previous experience within a hotel environment is preferable, however not essential.
• Flexibility to work a variety of shifts as the business requires; including late finishes, weekend and public holidays.
• Good knowledge of food and beverage service and products.
• Have Responsible Service of Alcohol certification (mandatory).
• Well-groomed and professional in appearance.
• Flexible to work variable shifts including early starts, weekends and public holidays.

What we can offer you:

• Monthly social events
• Accor discounts on accommodation worldwide
• Discounted meals and beverages
• Reward programs
• Flexible working hours
• Refer a friend incentives
• Subsidized onsite parking

We thank all interested parties in advance for their application, however only successful applicants will be contacted.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

“Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.

Our ambition is to provide meaningful employment, a warm  and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.”

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