Employee Experience Product Sales Lead

Employee Experience (EX) is the sum of all the touchpoints and moments that matter between employees and their employers. It sits at the heart of delivering superior customer experience and is key to our clients’ success. We have the unique ability to use insights to drive impact, which means we ground everything we do in a deep understanding of what people care about – what makes them tick, what’s inhibiting change, and what really matters, and we use this to fuel their EX, shaping high-value, high-impact people solutions – and delivering them in a way that sparks behaviour change and drives business results.

Our people come from diverse backgrounds and bring a range of skills and capabilities – we’re insights masters, change catalysts, storytellers, culture shapers, org strategists, digital champions and more. Our EX advisors know the power of bringing these capabilities and our offerings together to help architect high-impact solutions for our clients’ most complex challenges. Together, we’re all about empowering the ambitions of our colleagues, our clients and their people.

As Product Sales Lead within our industry-leading Employee Experience business, you will be responsible for shaping the sales strategy, plans and tactics for growth in key markets across our International region. In addition, you will perform sales and business development activities and manage the sales cycle from start to finish to ensure the achievement of sales quotas. Your focus will be to build relationships with an agreed set of prospects and current clients to grow the EX business, maintain a healthy sales pipeline, and collaborate with marketing in innovative ways to continuously bring leads in. Additionally, you will build relationships with internal consulting partners to bring our EX products to existing WTW clients.

This role can be based in Melbourne – Australia, Hong Kong, Mumbai – India or Singapore.

The Role:

To be effective in this role, you will need strong business acumen and knowledge of the sales process, ideally bringing experience from product and advisory sales roles, along with the confidence to lead sales with clients and prospects, and navigate ambiguity and uncertainty with organised thinking and strong communication skills.

Lead sales planning with EX geography and local market leadership, and other businesses in WTW. This includes the development of target market criteria, the establishment of target lists, and the design of campaigns.

Lead market segmentation activities based on market needs and priority areas of growth, such as licensed products sold as SaaS, licensed products combined with advisory work, and core/configurable products.

Contribute to global sales and marketing initiatives, represent Internationals’ needs and cascade plans and activities to local markets, as required.

Be the “voice of the client” with products, delivery and support organisations.

Working with marketing to ensure web and digital presence reflects our priority products and solutions.

Develop target lists for sales and BD activities, drawing on existing WTW client databases and/or external sources.

Partner with subject matter experts and functional leaders in the creation of marketing materials. This may include shaping the packaging and positioning of products based on market need, language and product readiness, and turning them into campaign content (e.g., emails, flyers/brochures, and sales decks).

Generate new pipeline leads through regional and local market activity, such as events, in- and outbound email and social/digital campaigns.

Effectively managing the sales process from inception to close.

Understand the broader suite of EX offerings and WTW solutions to identify opportunities for larger, more integrated sales.

Manage product sellers’ day-to-day sales activities and oversee the work of colleagues executing campaigns, such as direct outbound email.

Attend events to represent WTW and promote our products, as required.

Provide accurate and timely forecasts and reporting of sales metrics.

Lead qualification calls and products/software demonstrations for independent and collaborative sales.

Prepare and submit proposals, follow-up opportunities, and manage contracting.

Trigger project/product set-up and hand-off to operations and/or local teams

Achieve or exceed personal and business sales targets.

The Requirements:

10+ business cycles within sales, contributing to revenue growth and implementing creative and pragmatic strategies to grow the sales pipeline

Excellent presentation skills

Demonstrated success in building relationships and networks

Demonstrated individual success in selling, delivering or supporting HR and EX products or solutions

Track record of collaboration, process excellence, and innovation

Ability to travel if required.

Commitment to embrace the vision of Professional Excellence, such that clients view WTW as trusted advisors who consistently provide the highest quality work products and service delivery experience

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It’s not a separate initiative – rather it’s fundamental to everything we do. We are an equal opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds.