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Digital Solutions Specialist

Government of Western Australia Perth, Perth

  • Published 23rd March 2023
  • Viewed 167 times
  • 0 applicants

Job Description

GESB Digital Solutions Specialist Level 5-6, PSGA $107,096 to $121,569

Position No:
7245

Work Type:
Permanent – Full Time

Location:
Perth

(YYYY-MM-DD)

We are seeking a  Digital Solutions Specialist  to contribute to our overall purpose of helping our members achieve a quality retirement. We do this by responsibly managing their retirement savings, delivering strong long-term investment returns and offering relevant support so they can make informed decisions.

About the role
Reporting to the Senior Program Manager – Digital, you will work within a close-knit Digital team alongside our Communications, Product and Strategy teams on a range of digital initiatives. The nature of the role suits a person who enjoys troubleshooting technical issues to find member-centric solutions and who can juggle a variety of tasks with tight deadlines and fluid priorities.

In this role, you will:

  • Investigate member experience issues for Member Online, our secure online portal which helps members check and manage their super account securely
  • Brief in changes to resolve member experience issues to the relevant third-party providers
  • Liaise with GESB stakeholders and third-party providers on resolution of issues
  • Undertake User Acceptance Testing (UAT) on Member Online enhancements
  • Prepare release notes to advise stakeholders of items included in the Member Online and digital project development sprints
  • Assist with review of wireframes and functional specifications for functionality enhancements and manage sign off processes
  • Provide project admin support (prepare agendas and meeting minutes etc)
  • Set up and review analytics and prepare reports for GESB stakeholders (including Google Analytics 4, Looker Studio, Hotjar or similar)
  • Monitor usage of third-party identity management tool (Okta solution) and API consumption
  • Work with the Digital team around content updates to our Member Online site in line with GESB’s brand, style and language guidelines
  • Work with the Communications team to create content for new functionality rolled out to Member Online, and input this into the content management system
  • Ensure accessibility guidelines are followed with the implementation of Member Online enhancements

    • About us

    Visit for more information.

    As an employer, we offer attractive employee benefits. As part of this:

  • We encourage professional development through training, events and other on and off-the-job opportunities
  • We provide options for flexible hours and leave arrangements to support work life balance. This includes opportunities for part-time and home-based work and an employee assistance program
  • We recognise we have a special responsibility to Aboriginal and Torres Strait Islander peoples and have formalised our commitment in our Reconciliation Action Plan
  • We’re continually prioritising accessibility to give our GESB members, staff, partners and the wider community the opportunity to access our online services and information, regardless of their ability, location, or technology

    • About you

    Our values are at the centre of everything we do, so if you’re successful in this role, you’ll put our members first. You’ll also be guided by our other values of sustainable performance, achieving together, and acting with integrity. You’ll have:

  • Minimum four years’ experience in working within digital marketing/website content creation
  • Advanced content management skills, including html knowledge (Squiz Matrix, Sitecore, Adobe Experience Manager or similar)
  • Well developed analytics skills (Google Analytics, Looker Studio and Hotjar or similar)
  • Familiarity with Okta admin console and browser developer tools (desirable)
  • Tertiary qualification in a relevant field (desirable)

    • We support a diverse and inclusive work environment as well as equal employment opportunities. We recognise that unique perspectives, ideas and contributions help to strengthen and build our team.

    We encourage Aboriginal and Torres Strait Islanders and people of culturally diverse backgrounds and people with disability to apply.

    Apply for the role

    To apply for this role please submit your application, including all essential documents, by following the instructions on the at

    Please note, applications close at 5pm on Monday, 10 April 2023.

    Position Title Digital Solutions Specialist Agency GESB Salary Location Perth Unit/Division Strategy and Member Experience Branch Work Type Permanent – Full Time Position No. 7245 Closing Date Position Title Digital Solutions Specialist Branch Location Perth Work Type Permanent – Full Time Closing Date Salary Agency Government Employees Superannuation Board of WA Company Information Description

    We are seeking a  Digital Solutions Specialist  to contribute to our overall purpose of helping our members achieve a quality retirement. We do this by responsibly managing their retirement savings, delivering strong long-term investment returns and offering relevant support so they can make informed decisions.

    About the role
    Reporting to the Senior Program Manager – Digital, you will work within a close-knit Digital team alongside our Communications, Product and Strategy teams on a range of digital initiatives. The nature of the role suits a person who enjoys troubleshooting technical issues to find member-centric solutions and who can juggle a variety of tasks with tight deadlines and fluid priorities.

    In this role, you will:

  • Investigate member experience issues for Member Online, our secure online portal which helps members check and manage their super account securely
  • Brief in changes to resolve member experience issues to the relevant third-party providers
  • Liaise with GESB stakeholders and third-party providers on resolution of issues
  • Undertake User Acceptance Testing (UAT) on Member Online enhancements
  • Prepare release notes to advise stakeholders of items included in the Member Online and digital project development sprints
  • Assist with review of wireframes and functional specifications for functionality enhancements and manage sign off processes
  • Provide project admin support (prepare agendas and meeting minutes etc)
  • Set up and review analytics and prepare reports for GESB stakeholders (including Google Analytics 4, Looker Studio, Hotjar or similar)
  • Monitor usage of third-party identity management tool (Okta solution) and API consumption
  • Work with the Digital team around content updates to our Member Online site in line with GESB’s brand, style and language guidelines
  • Work with the Communications team to create content for new functionality rolled out to Member Online, and input this into the content management system
  • Ensure accessibility guidelines are followed with the implementation of Member Online enhancements

    • About us

    Visit for more information.

    As an employer, we offer attractive employee benefits. As part of this:

  • We encourage professional development through training, events and other on and off-the-job opportunities
  • We provide options for flexible hours and leave arrangements to support work life balance. This includes opportunities for part-time and home-based work and an employee assistance program
  • We recognise we have a special responsibility to Aboriginal and Torres Strait Islander peoples and have formalised our commitment in our Reconciliation Action Plan
  • We’re continually prioritising accessibility to give our GESB members, staff, partners and the wider community the opportunity to access our online services and information, regardless of their ability, location, or technology

    • About you

    Our values are at the centre of everything we do, so if you’re successful in this role, you’ll put our members first. You’ll also be guided by our other values of sustainable performance, achieving together, and acting with integrity. You’ll have:

  • Minimum four years’ experience in working within digital marketing/website content creation
  • Advanced content management skills, including html knowledge (Squiz Matrix, Sitecore, Adobe Experience Manager or similar)
  • Well developed analytics skills (Google Analytics, Looker Studio and Hotjar or similar)
  • Familiarity with Okta admin console and browser developer tools (desirable)
  • Tertiary qualification in a relevant field (desirable)

    • We support a diverse and inclusive work environment as well as equal employment opportunities. We recognise that unique perspectives, ideas and contributions help to strengthen and build our team.

    We encourage Aboriginal and Torres Strait Islanders and people of culturally diverse backgrounds and people with disability to apply.

    Apply for the role

    To apply for this role please submit your application, including all essential documents, by following the instructions on the at

    Please note, applications close at 5pm on Monday, 10 April 2023.

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