Front Office Manager

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JOB DESCRIPTION

Hotel Chadstone Melbourne – MGallery by Sofitel

A sanctuary of style, the hotel offers the perfect luxury escape nestled close to the city of Melbourne. Its unique design marries both exclusivity and comfort allowing guests to feel a sense of home during their stay, whilst transporting you into a world of glamour and opulence. Offering exclusive experiences, exceptional service and boasting views of the Melbourne skyline, Port Phillip Bay and the Dandenong Ranges, this five star hotel has been built with the ultimate in guest experience in mind.

The role

As Front Office Manager, you will lead the team across all areas of the Front Office and Concierge departments. The successful candidate will have a unique opportunity to make their mark and shape the success of this exciting property. This career-defining role provides a chance to develop your professional hospitality career within Australia’s largest hotel group, Accor, and offers a pathway to senior operational leadership roles in the future. 

What you will be doing:

• Coordinate and manage the Front Office department, inspiring our team of Assistant Managers, Guest Service Agents and Concierge team members to provide the highest level of service to our guests
• Drive a guest-obsessed culture and inspire our team members to create a story unique to each guest’s stay
• Be a calming influence in the midst of a high pressured, fast paced environment, with the ability to sustain and drive positive team morale creating a culture that people want to be part of.
• Foster positive relationships with other managers, department heads and stakeholders to meet business needs and achieve outcomes.
• Be a progressive, creative professional who remains pragmatic and focused in an ever changing and challenging environment.
• Enjoy coaching and developing your team to succeed professionally via regular 1:1 meetings, personal development plans, appraisals, training and reward and recognition programs.
• Be flexible and willing to work mornings, evenings and overnights (if necessary) across the 7 days to ensure service standards expected are being achieved.

What we’re looking for:

• A genuine leader with a passion for people
• An energetic, team-focused and can-do attitude
• A natural ability to build and maintain internal and external client relationships
• Enthusiasm to connect with guests and to hear their story
• Exceptional communication skills both written and verbal
• Excellent attention to detail
• Experience with Opera PMS is highly regarded

What’s in it for you:

• Competitive Salary Package
• Great benefits – worldwide accommodation and food & beverage discounts from you first day, Chadstone shopping centre discounts (at selected stores), free nights’ accommodation on your anniversary with Accor, free & confidential employee assistance program, discounted health insurance
• Live in Melbourne’s South-East? Work close to home and avoid the CBD
• Endless learning & career development opportunities with Australia’s largest hospitality group – Accor
• Industry-leading training and development opportunities with Accor Academy
• Work your way at Accor with flexible work arrangements
• Be part of a dynamic hotel environment with a supportive and fun team

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

“Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.

Our ambition is to provide meaningful employment, a warm  and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.”

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