Coordinator Field Services, Clerk Grade 7/8

Coordinator Field Services, Clerk Grade 7/8-000099EH

Coordinator Field Services, Clerk Grade 7/8 – Rhodes 

Lead a dynamic and flexible team of ICT Field Officers to deliver high quality ICT services to volunteer Units and our Zones

Join in a volunteer-based agency supporting communities of NSW

Full time, ongoing role at Rhodes 

Salary up to $112,849, plus a 15% field allowance, super and leave loading 

Flexible working arrangements including hybrid working 

About the opportunity
It is an exciting time to join the NSW SES as we commence the significant growth of our agency in supporting key programs of work to enhance the agency’s response to emergencies. Some programs of work include enhancing our operational capability and response including fleet and vessel projects, flood rescue training and capability, increasing our workforce and volunteer membership, standing up to two new Zones in Western and Northern parts of NSW and upgrading our facilities to support Level 3 Incident Management Teams.

This newly created role will support the establishment of the new Zones in North Eastern and North Western including the delivery and support of high quality ICT services to customers located in the Zones and Units through incident diagnosis and resolution of complex issues, together with deployment of the NSW SES’ standardised infrastructure, hardware, and systems. The role will manage a high performing team and act to ensure excellent customer service and continuous service improvement is achieved. 

As these roles will visit Zones and Units across the State, at times, there can be travel involved and at times, work outside of standard business hours. 

About you
To be successful in this role you will:

be a highly motivated individual with excellent communications skills 

have experience in managing a team in the delivery of IT support 

be able to effectively coordinate multiple tasks to meet deadlines and plan and prioritise your workload

have a focus on people and enjoy building and maintaining relationships with internal and external stakeholders

have a good knowledge and experience of ICT technologies and services. 

maintain accurate record data for timely reporting

What we can offer you 

Employment with attractive leave entitlements including parental leave, recreation and flex leave and other leave entitlements

Flexible work options working within operational requirements

Mental Health & Wellbeing programs and services

Operational and leadership training and development opportunities via LinkedIn Learning and other training avenues to build and maintain skills

Comprehensive immunisation programs including the flu vaccine

Opportunities to build invaluable relationships across emergency service agencies, emergency service committees and other Government and community organisations