Casual Library It Officer

HEW level 5.1 ($49.15 per hour plus super)

Multiple casual positions

Closing date: Monday 10th April 2023 at 11.00pm AEST (R-24373)

About This Opportunity

This position supports the student experience by providing excellent IT services to students (customers). The role troubleshoots and resolves student IT issues and provides advice to students in support of their use of technology and devices to ensure students can effectively interface with UQ systems.

Please Note:

Intercampus bus service).

Key responsibilities include:

Provide advanced (Tier 2) information and advice on UQ systems, services and support.

Provide excellent customer service and IT solutions at an advanced level via multiple channels (face to face and remote) during semester and examination periods, and where appropriate, refer for specialised assistance.

Maintain IT equipment and software owned by the library as well as setup hardware, install and update software on client’s personal devices.

Provide complex (multi-source/obscure) fault diagnosis and troubleshooting of IT equipment, software (including scripts) and networks.

Assist with the delivery and management of library and student services across operational activities and sites as required.

Identify and pro-actively contribute ideas and input towards continuous improvement of systems, processes, procedures, policies and work practices including developing and maintaining documentation, knowledge base articles, and statistical reports.

This role is subject to The University’s .

The Library

The UQ Library makes information and environments accessible, for teaching and learning, research, inspiration, and enjoyment. The Library aims to equip students for success in a complex information society and digital world. There are 11 libraries across UQ which are busier than ever, there were 6.33m visits to UQ Libraries in 2021. A recent master planning project has demonstrated the need for more and improved study spaces. Digital collections and services continue to be in high demand, and our research support services are sector leading.

About You

Bachelor’s degree with significant computing component (or equivalent); OR an equivalent combination of experience, education and training.

Demonstrated customer service experience delivering IT services including interpersonal and oral/written communication skills as well as the ability to liaise effectively with other areas within an organization.

Significant experience in providing support for Windows, Unix/Linux or Macintosh operating and mobile devices in a service desk environment including problem-solving skills for multi-source and complex issues.

Demonstrated teamwork skills and experience, including the ability to self-motivate and to manage and prioritise your own workload while coordinating a small team.

Organised and methodical approach to tasks and attention to detail including flexibility and agility to undertake diverse operational activities across multiple sites.

Demonstrated experience working with customers in a high-pressure environment, including adaptability and resilience skills.

Desirable

Progress towards an industry qualification program in a service desk capacity.

Sound understanding of mobile technology platforms (eg IOS & Android).

Experience in a tertiary environment.

What We Can Offer

These are casual position working approximately 14 hours per week through to December 2023 at HEW Level 5, with a salary of $49.15 per hour (including casual loading) plus superannuation guarantee.

For further information about UQ’s benefits, please visit and review .

Questions? 

To discuss this role please contact Mr Kofi Afari Dekyi at .

For application queries, please contact stating the job reference number in the subject line.

 Want to Apply?

All applicants must supply the following documents:

Cover letter addressing the ‘About You’ section.

Resume

Please note that you will be asked to add all documents into the one upload box labelled ‘resume’, which is step one of the application form.

To satisfy pre-requisite questions and ensure your application can be considered in full, all candidates must apply via the UQ Careers portal by the job closing deadline. Applications received via other channels, including direct email, will not be accepted.

About The Selection Process 

The University of Queensland is committed to ensuring all candidates are provided with the opportunity to attend the panel interviews, however, for those candidates who are unable to attend in person, video interview options will be available.

Other Information

Work Rights:

At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on . We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in our broader community, whether that be , , , , or . Accessibility requirements and/or adjustments can be directed to

If you are a current employee of the University, or hold an unpaid or affiliate appointment with the University, please login to your staff and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.