Concierge Supervisor
Accor Melbourne, Melbourne
Job Description
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JOB DESCRIPTION
Who we are
Hotel Chadstone Melbourne MGallery by Sofitel, is part of worldwide hotel chain Accor Hotels. Inspired by the creative journey of fashion, the hotel provides guests with a layered and sensorial experience that is unique and without comparison. Located on the door step to Chadstone – The Fashion Capital, the hotel is in the lifestyle and entertainment destination of Melbourne. Five star luxury and glamour creates the perfect setting for colleagues to create special moments that our guests will remember. Join us at Hotel Chadstone Melbourne MGallery by Sofitel, where we create stories that stay.
What will you do
- Lead by example as a lobby ambassador, meeting, greeting and assisting all guests
- Attend to all guest queries efficiently and deal with any guest complaints effectively
- Supervise, coach and train the Porters to provide exceptional service
- Ensure your own knowledge of the local area is constantly up to date while educating the team
- Be familiar with our VIPs and ensure that the team is fully briefed on their preferences
- General Porter duties as required
What you need to be successful
- Previous experience in a similar role or a chance to step up from being an exceptional Porter
- Ability to create memorable experiences for guests
- Excellent interpersonal skills with guests and colleagues
- A full manual driver’s license is essential
- The ability to work a rotating 7 day roster
What’s in it for you
- Great benefits – worldwide accommodation and food & beverage discounts from you first day, Chadstone shopping centre discounts (at selected stores), free nights’ accommodation on your anniversary with Accor, free & confidential employee assistance program, discounted health insurance
- Career opportunities with international hotel brand
- Learning and development opportunities
- Work your way at Accor with flexible work arrangements
Aboriginal & Torres Strait Islander people are strongly encouraged to apply.
“Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.
Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.”
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