Assistant Manager – Front Office

JOB DESCRIPTION

We are ‘relentlessly guest obsessed’ at Novotel Brisbane South Bank. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

Our new hotel is nestled in South Bank, with direct access to The Brisbane Convention & Exhibition Centre. South Bank is Brisbane’s premier lifestyle and cultural destination on the southern banks of the Brisbane River, it is open 365 days a year and attracts an estimated 11 million visitors annually. The hotel offers 238 rooms, an on trend open kitchen, 2 Food & Beverage Outlets and meeting venues for up to 150 delegates.

We are looking for a self-motivated Assistant Manager to join our award-winning Front Office team on a full-time  basis, to lead our guest experience journey to new heights as Brisbane’s best Accommodation. 

What we offer?
A few of our employee tag lines are #itsgoodtobeus #feelwelcomed #feelvalued and if you look on Instagram or LinkedIn – you will see this come alive!
We live by our 4 key principles:

People Crave Belonging

People Want the Real Deal

Every Person has a Story

People Hate to be Wrong

We encourage you to bring the ‘real you’ each and every day and connect with our guests and our people.
You will have the opportunity to build your own skills and expertise to reach your personal and career goals. By joining the team, you will unleash a huge array of great employee benefits. 

In this role you will:

Under the supervision of the Operations Manager, to lead our front office team

To create memorable guest experiences showcasing our genuine and Heartist culture

Maintain a thorough knowledge of all hotel facilities and promotions

To provide day to day supervision, support and ongoing training to our future leaders

To be responsible of the day-to-day operation of the Front Office during your shift including greeting guests, processing check-ins/outs, process guest requests and settle accounts while providing exceptional service

Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Ensuring Work, Health and Safety procedures are observed to ensure your team’s and guests safety

To ensure our Heartiest Culture is at the forefront of our actions 

What are we  looking for?

Experience within a hotel Front Office environment

Knowledge of OPERA PMS, Loyalty Platforms, Resaweb, Microsoft Office, Outlook and HotSos is ideal

The ability to manage a team and develop their skills. train, coach and motivate our future leaders 

Highly organised self-starter with the ability to effectively manage priorities

Projects a professional image through presentation and interpersonal skills

Have the ability to think on their feet and problem solve

Aware of Brisbane surrounds and in particular South Brisbane and can recommend great things to see and do for our guests

Confidence in liaising with various internal and external clients

A high standard of grooming and presentation

Excellent communication skills with fluency in English; additional languages are a plus

Flexibility regarding your work availability is essential, as we operate 7 days a week, including public holidays

What is in it for you?

Fun and friendly work environment. We have an 80% employee satisfaction score!

Employee benefit card offering discounted rates at Accor worldwide

Learning programs through our Learn Your Way Academie

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.