Branch Concierge Aitkenvale

• You are a passionate customer service professional

• We are a diverse and inclusive team

• Together we will collaborate to achieve the best customer outcomes

We are currently seeking a Branch Concierge for our Aitkenvale branch. This will be a permanent part time position consisting of 30 hours per week.

Rosters are predetermined. Please ensure you are available for the following roster before applying:

• Monday, Tuesday, Wednesday and Friday – 9.30am to 4.00pm

• Thursday – 9.30am to 5.00pm

No two days are ever the same in our branch-based customer service roles; you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.

See yourself in our team 

The Retail Bank is the public face of CommBank – in branches, on the phone, through video conferencing and online together we deliver a seamless banking experience to our 10 million+ personal and small business customers. 

More specifically you will:

• Build a personal connection with customers through meaningful conversations

• Work with customers to use our in-branch technology and digital banking options  

• Complete Financial Health Checks to assess customers’ financial needs; identify any changes  

• Process applications for personal loans, credit cards and associated products  

• Use tools to capture customer feedback, take action to correct any service breaks and drive improvement  

We’re interested in hearing from people who have: 

• A genuine passion for customers and putting their needs first

• The ability to have great conversations and confidence to ask challenging questions

• Problem solving attitude and curiosity in finding the right solutions

• An open approach to learning new things and goal oriented with the ability to accept feedback for development

• The ability to multitask and prioritise work tasks

• Would thrive to work in a busy, commercial and driven retail environment

• Leadership experience advantageous

What’s next?

As part of our application process, we require you to complete online assessments or digital interviews. We’d encourage you to complete the assessment within 48 hours once you have submitted an application.

If you’re already part of the Commonwealth Bank Group (including Bankwest), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We’re aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 05/04/2023