Guest Services/concierge

How we support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

We are looking for a Concierge that will be working with the JLL Facilities Team and the Clients Workplace Experience team to create the best workplace in the Sydney office. This role will play a fundamental role in creating & delivering exceptional experiences and ensuring that all customers and visitors are assisted accordingly in a warm, professional and friendly manner.

A snapshot of the role;

• Provide a warm and friendly welcome to all customers and visitors to the buildings
• Provide assistance and direction according to the customer request
• Demonstrate continuous effort to improve service delivery and customer service levels
• Work cooperatively and jointly with internal (departments) and external (vendors) contacts to provide quality customer service to staff
• Responsible for planning and managing guest services in the Sydney office
• Assume responsibility for all Front of House areas ensuring they are always presentable
• Supporting facilities with managing vendors onsite.
• Liaising with building management for both buildings on basic FM tasks/tickets i.e. lift breakdowns, key replacements, access passes, etc
• Support Event Lead in the planning and delivery of internal events and celebrations
• Communicate with team and client frequently and effectively
• Be prepared to communicate with all levels of management within the business (C-Suite level site)
• Updating/maintaining accurate records and official documentation in Google Drive and Dropbox

Sound like you?

The ideal candidate is a fun, charismatic, people-person, whose intrinsic purpose is to build a sense of community, connection, and belonging through delivering the best in class service in the workplace.

You will have relevant experience either in hospitality, concierge or front desk roles, with great customer service skills.

• Support a positive team environment with a friendly and can do attitude
• Ability to multi task while maintaining a positive outlook and proactive approach
• Have excellent communication and interpersonal skills required
• Ability to work with fellow colleagues and other wider team members
• Build rapport and cooperative relationships with customers and visitors
• Contribute to maintaining a safe and healthy workplace

What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep those ambitions in sight and imagine where JLL can take you…

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

Apply today, quoting job reference number REQ254300

Location:

–Sydney, NSW

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.