Consultant/senior Consultant Workforce Software

What will your typical day look like?

Workshops to understand and document client requirements Design and build solutions based on the requirements documented Management of client requirements and expectations ensuring pro-active management Enhance WPS go to market solutions, services and materials through market leading project management Develop and standardise applicable WFS delivery tools, methods and accelerators KPI’s/Responsibilities Your responsible for gathering and identifying customer business requirements from users, customers, and other stakeholders. This includes creating, maintaining business requirement documents, use cases (including edge cases), and process diagrams. Facilitate client workshops either onsite or remotely demonstrating understanding in best practices during the implementation of Workforce Management Software Help manage customer expectations with relevant communication during key stages of the project lifecycle Gather customer-specific product needs by completing the standard product questionnaires with valid information and communicate information to WFS project teams Escalate out of scope requirements and delays to the Project Manager Provide status updates to Project Manager, customers, and stakeholders on project status Maintain requirements and keep record of important project artifacts in designated project repository Organize multiple tasks and prioritize as needed to meet deadlines Attend and participate in team meetings Follow process and continuously improve skills by following procedures and processes established by the Functional Consultant Competency Team Leaders Estimate work effort with accuracy Partner with all WFS internal teams during project phases to ensure a successful customer implementation Assist customers with software testing along with roll out and go-live activities such as data loads and system initialization Learn and mentor others regarding the aspects of labor laws and how they impact employers and their employees Deliver web-based and on-site customer solution training workshops Maintain WFS Product Suite certifications required Able to consider the customer needs in the development of strategic plans Troubleshoot issues and escalate problems to appropriate technical experts Track billable project hours Understands various project management methodologies Enough about us, What about you 2 years+ experience working on a WorkForce Management Software implementations Knowledge in generating process documentation Understanding and/or experience in SQL, Java programing skills Entrepreneurial mindset required, as the role needs capability of rapidly shifting focus and responding to ever-changing conditions Familiarity with or background in HR, Payroll, or Workforce Management preferred Familiar with aspects of labour laws and how they impact employers and their employees preferred Experience in implementing or training on a packaged software system or overly complex internally developed application preferred