Front Office All Rounder at Accor (Brisbane)

Job Description

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JOB DESCRIPTION

Do you perceive yourself as creative, extroverted and highly customer orientated? If so, ibis Styles Brisbane Elizabeth Street is currently looking for a Front Office All Rounder.

A day in the life of a Front Office All Rounder consists of:

Providing exceptional customer service by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
Participating in training and development programs to enhance one’s skills and capabilities.
Promoting and up-selling hotel facilities through strong product knowledge.
Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys.
Maintaining procedures in relation to credit and cash transactions and accounting documentation.
Attending to guest requests efficiently and effectively, constantly striving to provide Total Customer Satisfaction.

To be successful in this role, you will have unlimited work rights in Australia and will be available to work varied shifts from early mornings to late evenings and overnights, including weekends and public holidays as per the business demands. You have a passion for the Hospitality Industry and are committed to delivering high levels of customer service.

In return, we will provide you with career development opportunities, a fun and rewarding work environment as well as hotel discounts worldwide.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

“Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.

Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.”

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