Assistant Manager

Back to search results Previous job Next job

JOB DESCRIPTION

Looking for a career change?  Want to say goodbye to late finishes and overnights? Want to join a high performing, people first team? Look no further than our ALLRes and Guest Experience team.

Our Accor Apartments & Realty hotel support and guest experience centre (ALLRes) is situated in the heart of Surfers Paradise within our Corporate Offices. With a team of over 100 dedicated consultants, ALLRes provides excellent service to our guests booking hotel accommodation for over 120 of our hotels based predominiately in Australia and New Zealand. 

We are looking for an Assistant Manager to join our team in a fulltime capacity, providing support to our Operations Manager and leading our consultants to success. No two days are the same in this position, with the role being responsible for driving a high-performing team delivering great guest experience and increasing bookings to Accor. 

Why choose us?

• No overnight shifts or late finishes (the latest we finish is 7PM on week days – and you will work one weekend every 6 weeks!) 
• Work closely, and learn from our Leadership team comprising of our Operations Manager, Customer Care Manager, Innovation and Insight Manager and Executive Director
• Regular Famils to visit our Hotels (We have one upcoming to the Sunshine Coast!)
• An engaging environment that motivates you to succeed
• Unlimited accommodation and food & beverage benefits at our expansive range of hotels and resorts
• Access to our leading Learn Your Way training academy and with partners such as TAFE Queensland, we will set you up to succeed on your career journey with a leading hospitality business

In this supervisory position, you will be responsible for guiding and supporting our team of Consultants, working with the ALLRes Leadership team, along with  

• Leading the team to deliver exceptional customer service via the telephone and email, ensuring their Apartments & Realty experience exceeds their expectations
• Provide ongoing support, leadership and guidance to our team of reservation consultants
• Handle escalated customer complaints using your problem solving skills
• Support any technical questions or queries the team may have
• Drive and embed the Accor Live Limitless loyalty program into our team 
• Identify efficiencies and participate in projects or change management initiatives 
• Provide advice to resolve any guest complaints in a timely and professional manner to the best of your ability.

What will it take?

• Previous experience in either a hotel, customer service or contact-centre environment, primarily focused on the delivery of exceptional service.
• A high degree of focus on customer service and driving loyalty outcomes
• Previous experience in a supervisory position, or the desire to lead a team;
• Enjoy problem solving with a flexible and willing approach to work under pressure
• Be at an intermediate level of Microsoft Excel, Word and Outlook
• Be confident, adaptable and willing to learn
• Experience with Sihot or Cisco desired but not essential 

Apply now to begin your journey!

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

Learn more about Accor – Follow ALL-Accor Live Limitless @all.pacific 

Work your way across the Pacific and find other opportunities – www.jobsataccor.com.au 

To see what our team are up to connect with us at @KeepUpWithAccor on Instagram, Accor Careers Pacific on Facebook and LinkedIn.

“Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.

Our ambition is to provide meaningful employment, a warm  and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.”

Watch the video Close the popup

Disable Audio Description Enable Audio Description Transcript