Food & Beverage Attendants – Lunch & Dinner Service

JOB DESCRIPTION

We are ‘relentlessly guest obsessed’ at Novotel Brisbane South Bank. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

We have an exciting new opportunity for energetic and vibrant Food & Beverage Attendants – Lunch & Dinner to join our Spice Central Kitchen and Bar team on a Casual or Part Time basis.

Spice Central Kitchen & Bar (located in Novotel Brisbane South Bank) takes our guests on a culinary journey, exploring the great food markets of the world. Polished techniques meet modern twists to highlight distinctive herb and spice elements on our finely curated menu. We are looking for a ‘guest obsessed’ Food & Beverage Attendants who think outside the box, have exceptional customer service skills, and will take our guests on a memorable journey throughout their dining experience.

What we offer?

A few of our employee tag lines are #itsgoodtobeus #feelwelcomed #feelvalued and if you look on Instagram or LinkedIn – you will see this come alive! We live by our 4 key principles:

People Crave Belonging

People Want the Real Deal

Every Person has a Story

People Hate to be Wrong

We encourage you to bring the ‘real you’ each and every day and connect with our guests and our people.

You will have the opportunity to build your own skills and expertise to reach your personal and career goals. By joining the team, you will unleash a huge array of great employee benefits. 

In this role you will:

Explain the menu to guests, offer advice and recommendations, and assist those with special dietary needs or preferences.

Have a thorough understanding of the wine menu and provide excellent food/wine matching recommendations to guests.

Liaise with the kitchen team throughout the service period to ensure a seamless dining experience.

Clear and reset tables to a high standard and ensure service areas are clean and tidy.

Prepare a range of beverages (including cocktails) and espresso coffee to a high standard.

Maintain standards of hygiene for food handling and presentation.

What are we looking for?

A friendly, customer-focused attitude with the aim to provide total customer satisfaction.

A passion for excellent food and wine.

Good level of food, wine & general beverage knowledge and an interest to keep learning.

Initiative to ensure that interactions with our customers are positive and efficient.

Responsible Service of Alcohol (RSA) Certification.

Previous customer service or hospitality experience is a must.

Confidence in liaising with various internal and external clients.

A high standard of grooming and presentation.

Availability until late a must – you will be closing the restaurant for our guests!

Flexibility regarding your work availability is essential, as we operate 7 days a week, including public holidays AM & PM shifts highly regarded

Knowledge and experience in bar service and mixology a bonus

What is in it for you?

Be part of the Global Accor Hotel Network

Fun and friendly work environment

Employee All Heartist card offering discounted rates at Accor worldwide

Learning programs through our Learn Your Way Academie

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.