Hotel Duty Manager (front Office)

The Hotel Grand Chancellor Adelaide has an exciting opportunity for a Duty Manager to join our Front Office team. Due to a recent internal promotion we are seeking a Duty Manager who is a team player, passionate, committed and energetic. 

What we are looking for:

We are seeking a Front Office Duty Manager who is looking for that next step to progress their hotel management career. If you are confident in front office operations, have a thorough understanding of the requirements of this position and you are:

• reliable and a team player
• someone who takes pride in their work
• someone who consistently strives to deliver a high standard of service
• someone who has a strong work ethic and provides high quality work
• committed and;
• serious about wanting to advance your skills and experience in Hotel Management.

Then:

Let us provide you the opportunity in an environment that will allow you to showcase your abilities and your strong leadership skills and in return we will reward you for your efforts.

The successful Front Office Duty Manager will work alongside the Front Office Manager and will be responsible for the day-to-day operations and ensure all responsibilities pertaining to the role are carried out proficiently.

What we are offering:

In return, this position is offered on a permanent full-time basis, providing you with job security. You will work alongside knowledgeable and experienced professionals that will support your career growth and provide ongoing training and support. We offer an attractive remuneration, a fun environment and variety in responsibilities as well as other great perks to the right person.

Are you capable of:

• Greeting guests and assisting them with their arrival and departures?
• Attending to all incoming calls in a professional and polite manner?
• Multitasking and prioritising tasks under short timeframes?
• Going above and beyond to meet the needs of our guests?
• Ensuring your team are familiar with the hotel’s products and services, current promotions, policies and informed on other important information?
• Handling guest grievances and enquiries in a courteous and efficient manner?
• Maintaining positive working relationships?
• Using your analytical abilities to complete reporting processes?

To be considered for this opportunity can you provide evidence that you possess the following attributes:

• Proven experience in Front Office Operations,
• Excellent organisational skills with the ability to prioritise,
• Ability to work autonomously as well as within a team,
• A team player attitude and ability to build positive working relationships,
• Ability to adhere to strict policies and procedures,
• Ability to meet deadlines and; 
• Have a high level of accuracy and attention to detail.

If this is the opportunity that you have been waiting on to take the next step in your Hotel Management career then please forward your resume and cover letter detailing your relevant experiences and why you believe you will be the right fit.

You must be able to provide full availability to work a flexible 7-day rotating roster, incorporating days, nights, weekends and public holidays. You must have full unrestricted Australian working rights.

Please note, only candidates that best meet the above criteria will be short listed and contacted.

Best of luck, from the Hotel Grand Chancellor family.