Assistant Assessment Officer

Assistant Assessment Officer-00009ISX

Talent Pool opportunity for upcoming Temporary Full-Time role (until 30 June 2024)

Location: Parramatta

About the Department of Education

The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population.

For more information about the Department of Education, please visit

Child Wellbeing and Mental Health Services

The Child Wellbeing and Mental Health Services focus on the delivery of student support services including support for student in the areas of disability, mental health and wellbeing, complex needs, as well as behaviour and attendance.

About the role

This role provides key support to enable timely assessments, advice and referrals concerning contacts made to the Child Wellbeing Unit by NSW Department of Education mandatory reporters regarding child protection concerns for students.

For further information please view the

Essential requirements of the role

Hold a valid clearance to work with children (Working with Children’s Check).

Ability to touch type and record information accurately in a timely manner.

Willingness to engage in learning and professional development opportunities.

Key knowledge and experience

Knowledge of and commitment to implementing the Department’s and upholding the and to ensure quality outcomes for Aboriginal people.

About you

We are seeking someone who can effectively deliver multiple administrative support tasks and services within a timely manner and to tight timeframes within our fast paced, high preforming call centre.

You will be responsible for;

Efficiently and accurately record information from mandatory reporters, and ensuring records are maintained by entering appropriate and relevant information into the Child Wellbeing Unit’s (CWU) electronic client system in a timely manner.

Gathering information and undertaking tasks to inform accurate initial assessments, including using the Mandatory Reporter Guide.

Communicating consistent and high-quality advice, guidance and information to mandatory reporters with regard to initial assessments conducted for students where there are child protection concerns, ensuring that the Department of Education complies with legislative and policy obligations in the area of child protection.

Assisting in identifying and providing advice to mandatory reporters concerning response options for students and/or their families where there are child protection concerns, or the need for assistance.

Assisting with providing advice to mandatory reporters and CWU staff regarding cultural and child protection issues and also appropriate referral pathways for Aboriginal students and their families

Benefits

Opportunity to make a difference at Department of Education

Flexible work-life balance

Competitive salary

35 hour week