Cluster Sales Manager

JOB DESCRIPTION

Cluster Sales Manager

Parmelia Hilton Perth + 3 other properties across WA

Consistently ranked in the top 10 of ‘World’s Best Workplaces’ by Fortune magazine and Great Place to Work, Hilton has remained the only hospitality company on the lists. Our vision to “fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences every day. And, our amazing Team Members are at the heart of it all! Most recently ranked #2, Hilton continues to build on its success of a strong workplace culture through an unwavering focus on creating an environment that’s inclusive, offers growth opportunities, is driven by purpose, and allows team members to bring their best, most authentic selves to work.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to join Hilton.

We are seeking an invested and passionate Cluster Sales Manager to oversee our four WA properties, based in Perth. In the heart of the city and with a growing global hotel brand, this could be the next step to further grow your experienced sales career.

JOB STATEMENT

As Sales Manager you are responsible for soliciting business and maximising revenue potential from selected corporate businesses, domestic leisure wholesalers, Inbound Tour Operators, international incentive, entertainment groups and other market centric group opportunities as determined by the properties’ revenue plan strategies, delivering accommodation (and incremental Food & Beverage revenues) business for all hotels in your portfolio. As a Cluster Sales Manager you will actively convert enquiries into confirmed business and consistently strive to develop relationships with new and repeat booking customers to increase revenue and demand.

SALES and CLIENT/GUEST RELATIONSHIPS

• Strive to create exceptional experiences for our guests and key account holders – making their experience one to remember.
• Proactively build a rapport with clients, establishing their needs, sell the benefits of the hotels and convert the business.
• Handle all accounts, getting to know the major players, bookers and continue to build the relationship through telephone, email and personal contact, whichever is most appropriate.
• Entertain clients within the hotels as relevant to the account.
• Visit clients on a regular basis at their place of work.
• Respond to all enquiries within 48 hours with customized quotes and follow up within 48 hours to establish interest and to try to convert the business.
• Deal with clients in a warm, friendly but efficient way, always displaying professionalism and thereby ensuring conversion and repeat business.
• Participate in the marketing plan/strategy for each hotel each year and help formulate action plans to increase the business.
• Be target driven and committed to meeting performance criteria in relation to revenue for rooms and events and the hotels’ total revenue being mindful of profitability.
• Use the Delphi Sales System to ensure all leads are followed; traces followed up and generally use the system to its best advantage.
• Use your initiative to find ways of promoting the hotels to clients, both current and prospective, and liaise closely with the Marketing and Communications Managers to do the same.
• Develop new business as well as growing existing business, including meeting “call” and entertainment targets
• Prepare the weekly call summary and monthly report.
• Keep the account management records up to date within the Delphi system.
• Be aware of competitor activity and conducts competition checks as required.

TEAM RESPONSIBILITIES

• Ensure that the hotel teams are aware of “your” events/clients/accounts and any particular notable events.
• Build a good relationship with both Event Sales/Reservations to ensure a seamless “journey” for the client.
• Attend weekly and monthly sales and communication meetings and attend the leadership meeting as required at each property.
• Respect your colleagues and other team members, remembering that it is the differences between us that make us unique.

What does Hilton value? 

• Hospitality: Volunteer to provide unparalleled hospitality
• Integrity: Do what you should do all the time
• Leadership: Strive to be a leader in both your industry and your community
• Teamwork: Actively promote teamwork spirit in all work
• Ownership: take responsibility for your actions and make decisions
• Now: Operate with urgency and discipline

What are we seeking? 

• Relevant experience in sales and hotels, with a good understanding of wholesale and leisure segments 
• Strong communication and coordination skills
• Positive team player
• Responsible and self-motivated
• Patient, responsible, and proactive                                                        
• Ability to work under pressure
• Tech-savvy and organized
• Enthusiastic and eager for business development
• Confident to research and understand market analysis
• Flexible and resilient with various challenges

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all, which is why we pride ourselves in our benefits:

• Industry-matched pay rates
• Superannuation
• Free duty meals
• Dry cleaning services
• Mobile phone allowance
• Global learning platform
• Option to advance in organization that promotes internal development
• Opportunity to travel and work around the world
• Discounted hotel stays in over 123 countries