Sales Support Coordinator – Ebooks And Online Resources

Company Description

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

Job Description

We have an exciting opportunity for a Sales Support Coordinator to join our eBooks and Online Resources sales team serving Australia and New Zealand. Your role will involve communication of information on our products and services to customers and prospects, attendance at professional meetings and conferences and in-person client visits across the territory. You will be part of the team responsible for the sales and promotion of eBooks and Online resources within the region, reporting to the Online Resources Sales Manager, ANZ (Books) and will assist in achieving local and global sales targets and objectives.

What you will be doing:

Help us progress human progress through knowledge! As a  Sales Support Coordinator , you will aid in our mission by…

Generating reports that assist in sales analysis and account management (eBook entitlement reports, RADAR reports, Salesforce reports ,MARC Records, Title lists etc.)

Handling customer service enquiries, orders and troubleshoot customer service problems

Providing after sales care by sending weekly and monthly license updates, usage, denials and MARC records for key clients and sales agents on an ongoing basis

Providing administrative support to the ANZ Sales Department

Qualifications

What we are looking for:

Demonstrable experience in customer service and/or administration

Proficient with Microsoft Office

Knowledge of CRM software desirable

Excellent oral and written communication skills, with a high level of accuracy

Strong numerical skills

Ability to take initiative and work independently

Ability to simultaneously manage and prioritize multiple tasks

Interest in academic publishing

Additional Information

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

What we offer in return:

An excellent work/life balance with a fantastic, flexible working culture

20 days annual leave per year, increasing to 25 days upon completion of 2 years services, plus an extra day off for your birthday (pro-rata for hours worked)

4 paid volunteering days each year(pro-rata for hours worked)

Superannuation and Group Life Insurance

Employee assistance programme – offering 24/7 well-being support

Performance bonus

Share Match – plan that matches every company share purchased with two free shares

Additional Information:

This role is open to candidates in all locations across Australia and requires the right to live and work in Australia .

Flexible working is offered with this role (be that remote, in the office or hybrid), however  occasional  travel within ANZ and occasional travels to the wider APAC region  for internal meetings may be required

Training And Professional Development:

We’re passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. We’ll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support and coaching that will get you where you want to be.

Interview process:

Being Yourself at Taylor & Francis

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor.

Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F.