Medical Administration Team Leader

Administration VIC – Other Part Time Icon Cancer Centre Australia
Medical Administration Team Leader – Icon Cancer Centre Warrnambool

We’re looking for a new admin team leader at our radiation oncology treatment centre within South West Regional Cancer Centre (Warrnambool Base Hospital precinct)

Join our Administration Manager and wider admin team as we support our valued patients and families receiving care and treatment from our multi-disciplinary medical teams.

Part-Time Role (0.6 FTE / 24 hours per week), 12 Month Contract

Champion our  Friendly and Supportive  Environment, for both Staff and Patients

Competitive Remuneration,  Development & Progression Opportunities

Our vision is to deliver the best care possible, to as many people as possible, as close to home as possible. A true team makes that happen.

What does it mean to work at Icon?
​​“It’s such a scary journey navigating cancer care. But we are here to help, answer their questions and hopefully make them feel safe and supported. I like to play a small part in each patient’s journey, and so we, as a team, strive to be exceptional. I just feel so content where I am right now. I know this is where I’m meant to be for my team, doctors and our patients because I can make a difference here.” Courtney Bridge, Administration Manager, Icon Cancer Centre Southport

Visit https://icongroup.global/en/careers/our-people/stories to read the stories of our incredible people. 

About the role:

We have an opportunity for an Administration Team Leader to join our Warrnambool Icon Cancer Centre. The overall purpose of this position is to support the Administration Manager to lead an administration team in providing an efficient, effective and responsive administration service to Patients, Visiting Medical Officers, Nurses, and all other internal and external contacts, ensuring exceptional standards of customer service. This role reports to the Site Manager and operates in a part-time capacity for a 12 month period (leave cover).

Learn more about Icon Cancer Centre in Warrnambool – https://iconcancercentre.com.au/centre/warrnambool/

Key Responsibilities:  

Provide supervision and oversight of the Administration team.

Provide support or relieve in other roles within the team as required to ensure effective and efficient services for patients.

Processing and interpretation of Health Fund Validations.

Ensure accurate cash, cheque and credit payments are received and processed daily and balanced at end of day.

Understanding of Medicare guidelines for accurate referral management and item number rulings.

Understanding of MBS Item numbers relevant to day hospital and medical billing.

Competent on Excel, Word and Outlook.

Providing a high level of customer service by ensuring the appropriate delivery of services to patients and their families.

Encourage participatory team approach to service delivery seeking input and feedback from team members.

Liaise with patients and their families in a friendly and compassionate manner.

Skills & Experience:

Prior experience supervising medical administrators (desirable).

Demonstrated understanding of Medicare billing process, gap payments and safety nets

Ability to work autonomously and effectively in a team environment and plan, coordinate and organise workloads to achieve quality patient service outcomes in a timely manner.

Ability to prioritise and manage time effectively.

Prior knowledge and experience in training and development programs ensuring adequate skill levels are maintained to meet operational needs, achieve strategic goals and engage team members.

Proven ability to establish successful customer relationships with patients, doctors and other stakeholders by ensuring needs and expectations are understood and managed in a timely and effective manner.

Who are we?

Icon Group is Australia’s largest dedicated cancer care provider and has expanded globally into Singapore, Mainland China, Hong Kong and New Zealand. We are built on a strong but simple vision – to deliver the best care possible, to as many people as possible, as close to home as possible.

Here’s why our people choose us 

Purpose, at Pace:  We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.

Impact, at Scale:  We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.

Connection, at Heart:  Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.

Opportunity, at Hand:  We’re constantly innovating. We deliver over 2.5 million patient interactions, in over 120 places, across 5 countries. Every week brings changes, growth and new opportunities.

A few of our benefits

Company-wide rewards, recognition and benefits portal

Structured professional development program

Access to novated lease options via our partner RemServ

Access to paid parental leave

Access to clinical and non-clinical education programs

Employee Assistance Program

Excited to join us?

At  Icon , build relationships that matter.