Gucci Associate Store Manager

Job Description

Your opportunity

As an Assistant Store Manager for GUCCI you represent the brand to all customers and stakeholders.

You are responsible for will supporting the Store Manager in the management of the daily operations which include overseeing sales performance of store and individuals, operational issues, efficient inventory management, cost management and client relations. The Assistant Store Manager will also ensure adherence of operational standards and regulations and motivate / coach the team to bring about optimal performance.

Sales and Client Management

Support the Store Manager to establish and implement Action Plans to develop sales for each product category and client segment

Ensure the achievement of business objectives and implementing activities and strategic projects, keeping in constant connection with Corporate functions

Demonstrate sales leadership by playing an active role on the sales floor

Ensure the implementation and development of CRM initiatives to develop a clientele network for the store

Ensure service excellence and client engagement in store

People Management

Support the Store Manager in managing a retail team with the support and guidance of Local HR Business Partner (Recruitment, Coaching, Training)

Partner with your HR Business Partner, ensuring information transparency surrounding all staff members, performance issues and development plans. Ensuring all management strategies are confirmed by HR before proceeding to execute.

Ensure the development of motivation, sense of belonging, and business involvement

Complete all performance reviews, check in’s and catch up with staff and ensure that notes of these meetings are placed into HRIS system (Workday)

Manage and develop direct reports, including completing performance reviews, check in’s, and development plans as required. Ensure that all issues surrounding performance are highlighted to the Store Manager/Director in a timely manner and actioned in partnership with the Store Manager/Director and/or Human Resources.

Store Management

Ensure correct interpretation and implementation of visual guidelines, keeping the retail team up to date about visual issues, and ensuring VM maintenance, through a close cooperation with the Visual Display team

Build and maintain rapport with potential business providers (VIG, Landlords, personal shoppers, etc)

Support the PR and Consumer Management team in events

Ensure effective manpower manning in store (MTT)

Ensure an economical and operational effective management of the store, in compliance with internal policies and procedures

Ensure an adequate integration and optimization between front and back-office, ensuring appropriate store resources coverage, and supervising logistics and stock management

Ensure maintenance of inventory accuracy, in line with corporate policies and procedures

Ensure teamwork and collaboration to deliver an exceptional client experience

Replenish display merchandise as required

Ensure rosters are management (drafted, published and approved) in a timely manner ensuring compliance to Retail Award, as well as taking into consideration productivity for all

Who you are

Work experience

Previous experience in a similar role, ideally from a high-volume retail industry preferably in the luxury environment

Proven strong operational performance within a high volume and high turnover retail environment, leading a team.

Other skills and abilities

Customer service orientated attitude, driven by meeting and exceeding KPIs and targets

Time management and prioritizing skills

Ability to be flexible and agile to meet business needs

High attention to detail and a strong, professional work ethic

Strong leadership and management skills used to lead, grow and develop the team by example

Proficiency in using technology and/or learning about updated technologies

Exceptional written and verbal communication skills.

Why work with us?

This is a great opportunity to join the Gucci adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Gucci is made of people who are diverse, talented and unique. You’re invited to come and show us the Dream-maker that you are.

Job Type

Regular

Start Date

2023-04-03

Schedule

Full time

Organization

GUCCI AUSTRALIA PTY LTD