Contact Centre Sales Specialist

Employment Type

Permanent

Closing Date

28 Mar 2023 11:59pm

Job Title

Contact Centre Sales Specialist

Job Summary

Job Description

As our proactive and seasoned Contact Centre Sales Specialist, you will have the opportunity to work with some of our biggest customers with responsibility for driving Contact Centre and Customer Experience sales and revenue growth. This role is part of and supported by a national team who work with Telstra direct sales teams, industry leading partner channels and through direct sales presence within Telstra Enterprise customers of all sizes.

As a sales specialist you’ll have various accountabilities, however key focuses include:

• Drive demand creation and pipeline build across the Enterprise portfolio

• Collaborate with the sales teams to develop solutions aligned to customer’s requirements

• Participate in sales strategy development in conjunction with the Workplace leads, Client Executives and big deal leads

• Work with, and at times lead a virtual team including pricing, legal & technical experts, to ensure the successful execution of large sales opportunities

• Keep up to date with Telstra product developments and industry trends, and deliver sales enablement sessions to direct sales and Partners

• Work with Product & Technology and key vendors to provide the ’voice of the customer’ to ensure roadmap developments meet customer requirements

• Work with Marketing to deliver customer events and webinars, highlighting Telstra’s credentials in the Contact Centre space

We’re looking for an individual to hit the ground running, so it’s important you demonstrate the below:

• A track record in sales of Contact Centre Solutions across multiple Industries and opportunity size

• Achievement of yearly sales and revenue targets

• Deep expertise in sales of Contact Centre technologies

• Clear demonstration of understanding sales tactics and strategies

• Solid sales experience in complex business environments where management of internal stakeholders is paramount

• Strong ability to build relationships with a variety of key internal and external stakeholder groups, with a proven capacity to build strategic alliances

• Background in selling AI technologies for contact centres is an advantage

​Open for ACT (Canberra), NSW

Interested? Apply Now!

If you’re excited about the opportunity to be part of vibrant team, committed to delivering amazing experiences for our customers – this could be the role for you!

It’s a sales role, so expect targets, but what we’re really looking for is a customer first champion who’ll provide an experience that their customers can’t help but talk about this challenging and rewarding role is a great opportunity for a commercially savvy, customer focused and energetic self-starter, someone who is aware of key industry innovations, trends and really wants to drive a high velocity world class selling culture.

Please Note: Before applying for internal vacancies, please ensure to advise your 1-up manager of your intention to apply for an internal role, regardless of the length of time you have been in your existing role.

• Generally, you should have been in your current role at least 12 months (Band 2 – 4) / 18 months (Band 1) before applying for a role internally, unless you have approval from your current 1-up manager.

• Existing managers will support an employee moving internally, provided they meet the 12month (Band 2 – 4) / 18 month (Band 1) minimum service in their current role. However, if there are extenuating circumstances, the Principal or Executive of the gaining and releasing areas will negotiate and make the final decision on when / whether the employee is released, depending on operational or business requirements and demands.

To attend a Telstra premises in certain states / territories, employees will be required to be vaccinated against Covid-19. This is ensure the safety and wellbeing of our people and customers. Please speak to us if you have any questions about this based on your individual circumstances.

A job at Telstra is like no other you’ve had. You’ll be challenged, you’ll be inspired and you’ll be proud. Because whatever your job is here, you’ll always be part of something bigger. A career at Telstra can lead down many paths. There is a variety of roles to suit all sorts of skills, but you will also have the chance to learn from the best people every day. Not only will you be rewarded with a competitive salary package including commissions but there are a range of lifestyle products and services that you can access through our my rewards program, options to purchase additional leave, paid parental leave and the list goes on. And in case you haven’t heard we’re well known in the market for our best in class flexible working practices.

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We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.