It Infrastructure Technician

IT Infrastructure Technician

Job Details

Location Brisbane Salary AU$787 – AU$887 per day Job Type Full Time Ref BBBH99547_1678349879 Contact Samantha Nielson Posted 14 days ago

Talent International is searching for an experienced IT Infrastructure Technician to join our client, a large state government department. This role is based in Brisbane CBD on a contract basis until April 2024.

About the role:

As the IT Technician you will undertake systems installation, configuration, maintenance, assessments and administration by applying industry standard techniques to resolve technological issues and contribute to project delivery within the department.

Responsibilities:

• Provide strong technical support capability, ensuring requests align with set standards and procedures, and meet agreed service levels, with the capability to develop and improve operating procedures where necessary. (SFIA, Level 4 – ITOP)
• Liaise with representatives and operational teams within the department, in relation to the deployment of new technology and solutions (SFIA, Level 3 – CSMG)
• Identify and investigate issues and incidents using an analytical problem-solving approach to maintain and support a large and complex ICT environment. (SFIA, Level 5 – USUP)
• Coordinate with operational teams and contribute to the successful installation and decommission of IT hardware, systems and networks. (SFIA, Level 4 – HSIN)
• Provide appropriate information on incident reviews and statistical reports within the environment which can be consumed by team leaders, management, and other departmental staff.
• Contribute to the preparation of written and verbal advice, including briefing papers and technical documentation for the consideration of management and clients in relation to information technology services.
• Maintain a high level of quality in the performance of all duties, ensuring adherence to quality assurance expectations, policies and procedures, government and industry standards and best practices, proactively seeking improvements in the way in which work is undertaken.
• Act as an integral part of the departmental ICT operations teams, providing leadership, mentoring, and technical expertise to peers within operational teams, representatives and other departmental staff, in relation to service delivery, technical processes and new technology development. (SFIA, Level 4 – TECH)

Requirements

• Possession of (or training towards) a relevant Diploma from a recognised tertiary institution or qualifications
• A current C class drivers licence is a mandatory requirement for this position due to travel required between base location and sites on a regular basis.
• The successful applicant will be required to attain the Orange Card School Administrator (OC SA) certification to access the school network, enabling the officer to perform high level support tasks including server technologies.

How to Apply:
To find out more, please “Apply for this job” or contact Samantha Nielson or Mats Rorvik on (07) 3221 3333 or [email protected] or [email protected]

For a list of all vacant positions, please see our website www.talentinternational.com