Team Member, Underwriting & Administration (12-month Contract)

Our Purpose

MLC Life Insurance is one of Australia’s leading life insurance specialists and a member of the Nippon Life Insurance Group, one of the world’s leading insurers. We are guided by our simple purpose: ‘A Promise for Life’. We provide almost 1.2 million Australians with reassurance that they and their loved ones will be supported when they need it most. It’s a promise that provides peace of mind and helps them sleep at night.

Our purpose is supported by Our Values of Do What’s Right, Deliver Together, Make it Simple, Own it and Aim High. It’s how we work together and behave every day in every interaction with our customers, partners and each other that defines who we are. 

Our Strategy

Our strategy puts our customers at the centre of our ambition to be Australia’s leading and most trusted life insurer. It is through the commitment, energy and talent of everyone at MLC Life Insurance, working together, that we make a positive contribution to the lives of our customers. To support all of us to be at their best every day, we offer a flexible work environment centred on development, wellbeing, recognition and contribution. 

With more than people nationally, we believe our success is built on the unique contribution of our people. Diversity and Inclusion is core to what we believe in and who we are. We aspire for everyone at MLC Life Insurance to feel valued and respected for who they are.

The Role

We are currently recruiting for a handful of permanent opportunities to join our Melbourne or Brisbane based teams in the role of Team Member, Underwriting & Administration. Working as part of a large team, you will be responsible for providing administrative support to both internal stakeholders and our advisors and clients. Utilising your outgoing demeanour, you will contact our advisors and clients through email and phone to ensure their applications are complete, as well as work proactively with the advisors to keep them updated on any issues.

Although we are in financial services, you do not need to have financial services experience to be successful in this role.

Your responsibilities include but are not limited to:

Administer the end to end processing of Insurance Applications;

Take ownership of and resolve customer /adviser requests, within set service standards;

Provide prompt escalation of issues to leaders or other business stakeholders, and participate in the resolution of these issues;

Provide a timely response to the customer/adviser;

Take responsibility for delivering accurate information to customers and advisers;

When required, provide assistance to other internal customers within agreed timeframes to facilitate the efficient resolution of customer requests;

Participate in setting team goals, and actively contribute to achieving a team driven environment and positive team culture.

About You

Driven and customer focused, you pride yourself on providing an exceptional service experience for our customers. You love working as part of a team and with your team to solve common problems, and love taking ownership of any issues that need resolving. Always going above and beyond, you have strong attention to detail and a positive outlook.