Front Office Manager

About Us
Centrally located on the corner of Northbourne Avenue and MacArthur Avenue, Mantra MacArthur Hotel is Mantra’s newest addition in the Canberra’s tourism industry. With an exciting Food and Beverage concept called Podilato Restaurant & Bar, state of the art meeting facilities and smartly designed contemporary rooms, this is the meeting place for the business and leisure traveller.

Part of the Accor group we proudly offer luxury and high-end, mid-range and economy brands, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Led by more than 300,000 Team Members around the world we deliver exclusive benefits to our more than 65 million loyalty members through the group’s loyalty program ALL – Accor Live Limitless.  

The Role

We are seeking an energised hospitality professional with a passion for service to join our Team as Front Office Manager on a full time basis.
 

In this hands on Head of Department role you will manage the front office function of the property. You hold the following primary responsibilities:

• Ensure the smooth running of the front office departments
• Monitor and respond to Guest reviews ensuring trends and areas of opportunity are identified and actioned 
• Recruit, select, onboard, train and continuously develop the team
• Manage the front desk operation for the duration of your shift and participate in all tasks ie. check in, check out, amenities, reports, responding to enquiries, arrival calls
• Drive loyalty initiatives resulting in high engagement and sign ups 
• Ensure outstanding and personalised service is delivered at every guest interaction
• Handle guest complaints efficiently, with dignity and respect for both the guest and the Accor name
• Supervise and monitor Team Members with true leadership ability that motivates the entire team
• Onboard and train new team members and support the continued development of established team members
• Support the preparation of rosters and departmental administration
• Emergency management 

About You

• Previous experience in a Hotel Front Office 
• Computer savvy with well-developed Microsoft office skills and use of specialised property management systems
• Flexibility to work a varied roster including mornings, nights, weekends and public holidays
• Demonstrated experience in leading, managing and motivating a team
• A vibrant, and outgoing personality driven to engage with guests and ensure they have a memorable stay
   

Why Join Us

When you join Accor you are not only joining a Company with more than 5000 properties in over 110 countries you are joining a company where culture is deeply ingrained in everything we do. Our Company Values and Heartist principles guide all of our actions and decisions and we hope that you’ll feel welcome as soon as you arrive onsite.

• Work Your Way with Accor – this role offers a flexible roster
• Access to fantastic discounts on accommodation, food & beverage globally as well as partner perks
• Endless career opportunities & access to our in-house learning and development offering through Academy Accor

Click ‘Apply’ to begin your journey!

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

Learn more about Accor – Follow ALL-Accor Live Limitless @all.pacific 

Work your way across the Pacific and find other opportunities – www.jobsataccor.com.au 

To see what our team are up to connect with us at @KeepUpWithAccor on Instagram, Accor Careers Pacific on Facebook and LinkedIn.