Assistant Claim Manager

Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 125 years.

Avant now represents ~82,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.

As a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our member, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety and professionalism in medicine, through delivering education and research activities.

About our role:

An opportunity is available for an Assistant Claims Manager to join our Melbourne team, for a permanent, full-time role. This opportunity will see you support our members through the management of their claims, providing expert advice every step of the way. This role is also responsible for assisting in the accurate maintenance, entry and reporting of claims data, file management and document production.

The key responsibilities include:

• Managing member claims and investigations to support our members;
• Provide guidance, advice and support in the indemnification of claims;
• Proactively formulate a claims management strategy for the member, to achieve the best possible outcome;
• Partner with Solicitors in the support of our members claim as required;
• Providing support to Claims Managers and Senior Claims Managers
• Participate in the resourcing of the medico-legal advice hotline.

To be successful in this role you will have:

• Tertiary qualifications in legal, health or business (or studying towards);
• Experience in insurance claims management or previous paralegal experience;
• An understanding of current health and insurance legislation (desirable);
• A strong focus on time management and work management;
• Excellent communication and relationship building skills;
• Proven ability to work in an electronic document management system; and
• Strong relationship building and negotiation skills.

Why work at Avant?

• We value our people by offering an inclusive workplace with flexible work, career development and internal mobility opportunities.
• Our flexible working arrangements are designed to enable genuine work-life balance.
• Your development is our priority and we have a variety of learning and development programs that will support you in your career.
• We offer support to our people via Employee Assistance Program (EAP), Health and wellbeing programs, Tertiary Education Sponsorship and Support.
• We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others.

We prefer to deal with candidates directly. If you have any queries regarding the role, please do not hesitate to contact Adam Emery, Talent Acquisition Business Partner at 0484 300 064 or [email protected]

Please note: Avant Mutual is a vaccinated employer. Prior to the commencement of your employment by Avant, you are required to be fully vaccinated against the Covid-19 virus or have a medical certificate stating that you cannot receive a Covid-19 vaccination for valid medical reasons.