Team Leader (recruitment Pool)

Role Title: Team Leader
Employment Type : Recruitment Pool (temporary and/or ongoing roles)
Role Classification : Grade 7/8

Remuneration : $101,947- $112,849 plus superannuation and annual leave loading
Hours per Week : 35
Location: HPCA Offices – Gladesville and Sydney CBD
Requisition ID : REQ385777
Closing Date: 11:59PM Monday, 3 April 2023

Please note this is a Recruitment Pool advertisement. If you are successful as part of this assessment process, you may be contacted for current or upcoming vacancies. The HPCA has offices at two locations, Gladesville and Sydney CBD. Please specify your preferred location on your application.

Background

The Health Professional Councils Authority (HPCA) is an executive agency of the NSW Ministry of Health. We play an important role in protecting the health and safety of the public by supporting the 15 NSW Health Professional Councils in managing complaints about NSW health practitioners.

What you’ll be doing:

The Team Leader manages regulatory programs for one or more Councils, and the administrative and support services that enable the Councils to perform their statutory role in regulating registered health practitioners and enrolled students in NSW.

We currently have three (3) vacancies:

Two (2) ongoing full-time vacancy with the Medical Council Team

One (1) temporary full-time vacancy with the Nursing and Midwifery Council Team up to 12 months

The successful candidates will be allocated to roles where their responsibilities may include any of the functions below:

Ensure compliance with relevant legislation, in particular the Health Practitioner Regulation National Law (NSW), managing complaints about practitioners and restrictions on their registration in accordance with the legislation and relevant processes.

Lead and manage the day-to-day work of the team to ensure effective, efficient processes and a high level of client service. Oversee the preparation of correspondence, reports, and briefs.

Maintain process documentation, developing and implementing improvements as needed. Help to develop program policies, procedures and resources, consulting and communicating with affected teams and stakeholders as needed.

Oversee the triage and risk assessment of incoming complaints.

Manage the staff in the team, including training and developing the performance of the staff and the team.

Conduct audits of cases to ensure timely progression in line with Key Process Indicators.

Manage a portfolio of the most complex cases and advise and guide the team about other complex and high risk matters.

Coordinate submissions and recommendations and provide expert advice to Council/Committees about regulatory processes to ensure quality decision making.

Liaise with Council/Committee Chairs about agendas and meetings, and coordinate administrative services as needed including secretariat, agendas, and timely, accurate and compliant record keeping and follow-up of decisions.

Prepare management reports and statistics on the program including information for the annual report.

Essential Requirements:

Experience with people management and leading teams

Well-developed organisational skills and proven ability to manage high volume workloads, to work autonomously and be proactive

Demonstrated experience in providing high quality administrative support to committees and delegates within a regulatory environment

High level of understanding of confidentiality and privacy requirements; ability to be sensitive and discreet in a range of situations

Experience in the review / development of operational policies and procedures

Ability to undertake quality reviews with a focus on improving processes

Benefits:

hybrid working arrangements

flex leave on top of annual leave

employee support services

fitness passport

complimentary lunch time fitness classes and well-being program (Pitt St only)

free onsite parking available to all staff at the Gladesville Office

The HPCA upholds NSW Health CORE values of Collaboration, Openness, Respect and Empowerment.

All applicants must attach a response to the two targeted questions (1-2 pages) and your CV (no more than 5 pages)

TARGETED QUESTIONS

Describe a time when you had to organise your work and that of a team to meet critical deadlines that cannot be moved. What strategies did you use in ensuring that you and the team were able to meet these deadlines? What was the outcome? What would you have done differently?

Describe a time you had to manage a difficult stakeholder. What strategies did you use to manage the situation? What was the outcome? What did you learn from this experience?

The Ministry of Health values diversity and is committed to building an inclusive workplace culture that reflects the community we serve. We encourage applications from diverse community groups including Aboriginal and Torres Strait Islander people, LGBTI, people with a disability and people from culturally and linguistically diverse backgrounds.

To be eligible for employment in these roles you must be one of the following:
• an Australian Citizen, or
• a permanent resident of Australia, or
• a New Zealand citizen with a current New Zealand Passport, or
• a citizen of another country with an appropriate visa that allows you to work in Australia

You can only be offered employment for the duration that your current visa allows you to work in Australia, and you can only be offered ongoing employment if you have a permanent visa that allows you to work in Australia.

Applications Close: 11:59PM Monday, 3 April 2023