Reception / Administration Assistant

Sydney Ultrasound for Women are leading the future of reproductive health
Sydney Ultrasound for Women (SUFW) is a renowned diagnostic ultrasound medical practice, devoted to meeting the needs of women at various stages of their lives. Our doctors are specialist Obstetricians and Gynaecologists (O&G) who have further specialised in ultrasound, high-risk obstetrics and reproductive genetics.

SUFW is part of the Monash IVF Group.  Monash IVF Group is renowned for advancing the delivery of reproductive health services for contemporary lifestyles. You’ll be joining a team of multidisciplinary specialists who collaborate to improve the experience and outcomes for patients with care and compassion. 

A role with unique responsibilities
Receptionist/ Administration officers have a very important role at Sydney Ultrasound for Women. You will be the first person patients meet when they engage with our clinic. With exceptional service, underpinned by compassion and attention to detail, you will directly enhance the patient experience. You will also centrally receive, manage and action phone/online bookings and patient referrals for all SUFW clinics. Under guidance from your Clinic Coordinator, your responsibilities include:

• Manage and action both internal and external calls and online bookings
• Deliver exceptional care and support to patients and external stakeholders
• Meet quality standards, and timelines, whilst delivering excellent customer service
• Provide clear and unambiguous information to patients
• Liaise with external GP’s, specialists and their staff
• Maintain patient records and confidentiality at all time
• Accurate data entry into the patient management system
• Providing general administrative support to the team
• Patient billing, receipting, Medicare and end of day banking reconciliation
• Collecting consent forms and updating and maintaining accurate patient records

  
Are you the ideal candidate for us?
The ideal candidate will see their role as vital to the success of the organisation. Our receptionist/ administration officers will be sensitive to the needs of patients and will support their wellbeing through timely and considered communication. Ideally you will bring the following:

• A track record of delivering caring and compassionate customer service
• Exceptional interpersonal skills and well-developed communication skills
• Knowledge of medical health and an understanding of clinical and gynaecological services
• Excellent telephone manner
• Strong attention to detail
• Ability to work cohesively within a multi-disciplinary team
• Experience working in a call centre or customer contact centre environment
• Previous experience with Medicare, medical billing and receipting (advantageous)
• Exceptional computer and IT skills, Microsoft Office Suite essential
• A willingness to embrace the Monash IVF Group principles – Care, Collaborate, Communicate, Commitment, Create. 
• Flexibility to work across Sydney CBD and Eastern Suburbs locations.

  
Monash IVF Group values each and every one of our employees
Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits, including the following:

• A Learning & Development Framework that supports your professional development
• Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social, and financial.
• Discounts on MIVFG fertility and ultrasound services
• Paid IVF Leave
• Paid Parental Leave – 10 weeks plus superannuation
• Employer of Choice for gender equality 

  
If you are ready to join the leaders in women’s ultrasound care, please click on the link. 
Closing Date:  18 April 2023 (unless filled prior)

Omar Habibi
HR Business Partner
  
All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy. Only those candidates with FULL Covid-19 Vaccination proof will be considered.