Other (information Technology (it)) – Collar Group

Why Collar?
Here at Collar, our focus is to “Recruit a better way” and we are doing just that.
Australian-owned and established in 2021 we have grown our business and have not only been voted the best place to work but a one-of-a-kind company making a difference. We work with our candidates and clients closely to ensure that we can provide the best quality of service. Here at Collar, we provide 24/7 helplines, welcome gift packs, training, and expert knowledge from experienced consultants.
Who we’re looking for: 
The ICT Support Officer will work as an extension of the Provisioning and Support Team, supporting the administration of matters relating to the management and support of IT equipment and services within the IT Infrastructure Section. The role is responsible for undertaking work that is moderately complex in nature, under general direction, utilising functional expertise within the area of ICT support. 

What you’ll do:

• Analyse business requests and use sound judgment to identify solutions to meet business requirements.
• Install, configure, test and troubleshoot IT hardware and software.
• Resolve issues related to usability, customisation and connectivity.
• Receive, check and process purchase requests and verify incoming and outgoing goods against records.
• Create and maintain records with a strict degree of accuracy.
• Build and maintain effective stakeholder relationships, including representing the work area at internal and external meetings and conferences.
• Communicate effectively and professionally.
• Perform additional duties or assume responsibility of functions as directed from time to time. 

What you will need:

Mandatory

• Knowledge of, and experience working with and supporting IT systems, services and processes.
• Ability to coordinate simple procurements of standard services or “commercial-off-the-shelf” (COTS) items where routines, methods and procedures are well established.
• Ability to coordinate the packaging, shipping, collection, auditing, and tracking of goods and assets.
• Ability to conduct simple logistical functions such as: contribute to logistical planning, stocking and disposal operations.
• A high level of attention to detail.
• Knowledge and experience in successfully completing allocated tasks and delivering quality results.
• Proven ability to communicate effectively whilst liaising with stakeholders and assisting to resolve issues across a geographically dispersed network.
• Ability to conduct analysis and research and report on findings with the ability to contribute new ideas and identify opportunities for business efficiency improvement.
• Demonstrated personal integrity whilst achieving results within legislative and policy parameters.

Desirable

• Knowledge of, and experience working within logistics systems and processes.
• Knowledge of, and experience working within an ITIL environment

Sound like you? please email [email protected] for more information or to setup a confidential chat.