It Desktop Support

L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across space, air, land, sea and cyber domains. L3Harris has approximately $18 billion in annual revenue and 47,000 employees, with customers in more than 100 countries.

Description:

Job Title – IT Desktop Support

Job Location – Eight Mile Plains, Brisbane with some hybrid working.

Job ID – SAS20232303-98731

About this opportunity and L3Harris Micreo

L3Harris Micreo is a Brisbane based subsidiary of L3Harris and part of our ICI Division. We provide design, manufacture, integration and sustainment of advanced electronic warfare components and subsystems using cutting edge wideband radio frequency and photonic technology. We are a trusted, sovereign design and production partner to the Australian Department of Defence and an established exporter to global defence primes.

If you’re ready to take the next step in your career, we have an opportunity to join us in an IT Desktop Support role. The L3Harris Australia region is going through an exciting transition to an IT Shared Services model to align to the IT capabilities of our US counterparts so you will be joining a team of three IT professionals onsite in Eight Mile Plains and a brand new wider IT Shared Services team across Australia. You will be supporting local projects as well as being involved in L3Harris enterprise IT projects.

This transition exposes the local IT Teams to hardware and software solutions on a global scale and as the business grows there are development opportunities to grow your skillset and specialise in areas that interest you.

A few of our employee benefits are:

Flexible working hours and hybrid working where possible

10% Superannuation

Flexible annual leave (buy & sell up to 2 weeks)

Salary continuance insurance (SCI pays 75% of your base salary and bonus for up to

2 years)

Private health insurance

Life & Total Permanent Disability Cover

Novated Car Leasing

Employee Assistance Programme

What the role will involve

The responsibilities of your role will include the following:

Administration and Support (System Owner) of the ARAS PLM (training will be provided for ARAS with internal and external training options available)

Priority IT support for a subset of key L3Harris Projects

Action IT requests via the IT Service Desk and provide technical support to users as required.

Contribute to the IT team knowledge base in SharePoint

Assist in implementation of IT solutions, including procedures, policies, diagrams and guides

Develop new ideas and methods to improve on current processes to save time or improve the quality of service provided.

Manage user accounts (adding, deleting, password changes etc.)

Participate with corporate projects, initiatives and data requests

Purchase, installation, configuration, maintenance of computer equipment and support of software applications

Research and recommend computer equipment and system upgrades

Assist in development of automation tools, configuration management, and scripts to increase system efficiency and lower the human intervention time

Maintain IT related manufacturing hardware including touchscreens and equipment with embedded Windows systems.

Sanitisation of equipment (running of tools to wipe equipment or restore to factory defaults)

Purchase, installation, configuration and maintenance of desktop resources

Liaising with IT contractors, suppliers & warranty services

Management of the phone system (phone setup, number changes etc.)

What you’ll bring

The role of IT Desktop Support requires the following experience and skills:

Tertiary qualification in IT (or similar)

Solid understanding of Windows end-user platforms (with basic skill in UNIX).

Basic understanding of Microsoft Server Management (e.g., DNS,DHCP, GPOs, AD)

Basic understanding of Networking, Firewalls & Routing.

Basic understanding monitoring systems

Desirable:

Understanding of Windows 10 Deployment (MDT/MECM)

Understanding of Windows SQL Databases Management

Understanding of Panasonic Phone Systems

Understanding of Scripting & Automation (e.g. PowerShell)

Background in a Security focused environment

Background in a Quality focused environment

Experience in wring policies, procedures and work instructions

Important to know

Due to the nature of our work many our roles require an Australian nationality and the ability to obtain a security clearance. Applicants who accept a conditional offer of employment must meet eligibility requirements for access to classified information and will be subject to government security checks.

L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. We are committed to maintaining a workplace that is free from unlawful discrimination and offers equal opportunities for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

Benefits to help you live your best life

Family

4 weeks of paid parental leave for moms and dads

Fertility treatment

Subsidized backup childcare and eldercare

Adoption assistance – $5,000 per adoption/$15,000 per employee

Pet insurance

Well-being

No cap to your PTO time (for exempt employees)

Dress for your day – wear what works for you at work

Legal plan for you, your family, and parents

Discount platform

Health

Medical with a High Deductible and traditional PPO plan options, as well as dental, vision and a full array of supplemental health benefits

A doctors’ service to help with referrals and second opinions for you, your family, and parents