Software Implementation Specialist

Lonsdale, SA

• Innovative market leader in heating and cooling products
• 6 Month contract with possible extension
• Enriching team environment and hybrid working

About Us…

Seeley International is Australia’s largest air conditioning and heating manufacturer and a global leader in developing incredibly energy efficient cooling and heating products which are sold around the world. With iconic brands such as Breezair, Braemar, Coolair and Climate Wizard, for the last fifty years this family-owned business has led the industry with continuing ground-breaking innovations.

Our vision is to lead the world in creating climate control solutions which continue to be highly innovative, of premium quality and inspirational in their delivery of energy-efficiency. Having its global headquarters in Adelaide Australia, around 500 employees and three manufacturing facilities, Seeley International exports to more than 100 countries around the world through its global distributor network.

About the Role…

As the Software Implementation Specialist, you will be responsible for implementing a new software system to meet the specific needs of our stakeholders. This project will be migrating a service arm of the business to a new Field Service and Asset Management system with a Customer Portal that will replace the old system for our stakeholders’ service operations. You will work closely with the Business Systems Manager to ensure that our software solutions are integrated seamlessly and ensuring that we can continue to meet the demands of our stakeholders.

 Key Responsibilities:

• Coordinate and manage the software implementation process from start to finish, such as data migration, testing of data, testing the integration, user process training and support
• Process mapping and evaluation between systems to determine required functionality is met
• Work closely with the project team to ensure that software solutions meet business needs
• Understand the configuration of software and process workflows of the new system to facilitate the implementation process for both the IT team and end users
• Provide training to end-users to ensure that they understand the software solution and how to use the system effectively
• Provide admin training to IT team to support the system ongoing
• Provide ongoing support to end-users to ensure that software is being used effectively
• Effective change management skills to successfully achieve user migration to the new system
• Develop and maintain the software documentation and ensure that it is up to date

About the person…

To be successful in this role, you will have recognised qualifications in computer science, computer information science and/or information technology. You will also have:

• Demonstrated ability and minimum 3 years of experience in software implementation and configuration including data migration.
• Demonstrated ability to develop/contribute to business case evaluation and conduct cost/benefit analysis for changes to business requirements
• High level of written and verbal communication skills, including technical writing skills and documenting software integration/implementation setup
• Solid analytical skills
• Excellent stakeholder engagement skills
• Experience as a project lead/manager
• Proven track record working in a dynamic IT team environment
• Knowledge of Pronto ERP and Field Service software including data analysis, data migration and software process mapping

This is a great opportunity to develop your career and work with key stakeholders both internally and externally and make a real difference. If you are looking for a new challenge and would like to be part of a dynamic IT team, we would certainly like to hear from you.