Nfp Administration Officer, Rostering Team

Rostering Administration Officer

• Opportunity to work within a small, friendly team with a positive team culture
• Supportive organisation making a difference in the community require a fantastic Customer Service driven Administrator.

Key details:

• Working hours full time Monday to Friday 8:30am – 4:30pm / 8-4 or 9-5

• Easy to fill timesheet and on-time weekly payment
• Ability to obtain a Police check
• Must have Current WWCC
• Double vaccination required

• Full working rights are required
• Free company parking on site!
• This role is 100% Office based

Customer Service Administration Officer – Rostering Team

Duties and Responsibilitie:

• Provide a high level of Customer Service to all incoming enquiries
• Answer incoming calls and respond to email correspondence in a fast-paced environment
• Display intermediate computer literacy skills and the ability to follow a process.
• Build strong relationships with new and existing customers
• Process and assist clients with transactions and inquiries
• Work effectively as part of a team environment to achieve own and team objectives
• Manage time and organise own workload against performance expectations

Job requirements:

• Previous experience in Customer Service, Rostering administration would be helpful but great communications and rapport building skills will be essential
• Proven phone-based customer service experience
• High levels of attention to detail, patient and empathetic manner
• Solid time management skills with an ability to focus on priorities, juggle multiple tasks and meet deadlines
• Strong stakeholder relationship management skills
• Punctuality and reliability are necessary!
• Ability to pick up new internal systems

We look forward to hearing from you.