Product Cx & Ux Designer

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

This opportunity

TPG Enterprise, Government & Wholesale Products team is actively seeking a CX (Customer Experience) and User Experience (UX) designer in the Enterprise, Government & Wholesale space with experience in defining, designing, and delivering market leading user and customer experience for enterprise products such as mobility, fixed line, private networks, IoT, SD-WAN.

This is a hands-on role that will have high business visibility through working on strategically important products. This requires a self-starter able to take ownership and work collaboratively with product managers, developers, and sales specialist to design and build a market leading mobility user experience. The Product CX & UX designer will also coordinate and communicate to multiple stakeholders, partners and vendors and take ownership in managing updates up into management and executive committees.

Responsibilities

Create innovative solutions for a wide variety of enterprise product design challenges, including mobile, desktop, hardware interfaces, physical environments, and person-to-person interactions.

 Lead the design of new experiences and enhancement plus improvements of existing ones.

 Plan and define strategy for the direction of future iterations.

 Build wireframes, test the designs and work with stakeholders, incorporating feedback to work through an iterative process of design, testing and improvement.

Conduct showcases for relevant stakeholders.

Develop high level, detailed storyboards, mock-ups, and prototypes to effectively communicate interaction and design ideas.

Deliver work that is enterprise grade, aesthetically engaging and is results oriented.

Work alongside developers and product managers throughout all stages of the production cycle.

Assess and optimise the performance of new and existing features by actively participating in user research and assessing performance metrics.

Develop and maintain detailed user-interface specifications.

Present design work to multiple teams and senior leadership for review and feedback.

Contribute to the group’s shared knowledge of user-centered design and research methodologies.

Research the product or service to understand its audience and its position in the market, gathering data that is used to deliver the best possible results to each user

Own the product user experience and optimize the interactions and interfaces based on user behaviours.

Build relationships with team leaders to efficiently implement user experiences that are cohesive, inclusive, and well-informed.

Knowledge and experience

Established experience in Enterprise Mobility Products and CX + UX Design

Fluency in best practices for design and UX + CX

Strong knowledge of usability principles and techniques

Excellent communication, presentation, and storytelling skills

Experience working in a collaborative multi-disciplinary team and working directly with developers for implementation of designs

Experience in a highly Agile/scrum environment

Ability to work in a fast pace environment

Experience in Telecommunications Industry

Benefits and perks

Flexible hybrid way of working (from home and office)

‘Stay Connected Mobile’ – Access to a free mobile plan

‘Stay Connected NBN’ – Access to a free NBN 100 plan

‘Your Leave’ – an additional 4 days of leave to be used whenever you like – every year

Access to TPG Learning Hub platform and internal development opportunities

Access to Corporate Partner Discounts