Mail & Digitisation Officer

About the role

An exciting opportunity to join the Crown Solicitor’s Office! To support the operation of the Service Centre, this role provides high-quality, prompt and efficient services, such as mail receipt, despatch, registration, scanning, duplicating and court filing services in line with practices and procedures. In this role, you will maintain accurate records of all incoming and outgoing mail, track deliveries and ensure that records are kept up-to-date. Additionally, you will be responsible for digitising documents and ensuring they are stored securely and accessible electronically.

This role can be full-time or part-time; however, daily presence in our Martin Place (Sydney CBD) office is required. This role requires physical handling of trolleys, boxes, files and bundles.

Essential requirements:

At least 2 years of experience in delivering quality mail and document-related services. 

Experience using an electronic document and records management system (EDRMS), scanners and scanning software. Content Manager and EzeScan are currently used in the Crown Solicitor’s Office, however, experience using similar systems will be recognised.

About you

This role works collaboratively with a friendly customer service focussed team. It requires high attention to detail as you will manage high volumes of transactional tasks and undertake quality assurance checks on scanning. The ideal candidate will have experience in Outlook, scanning, and record-keeping experience systems. Your high level of accuracy will enable you to receive and despatch information to ensure it is registered correctly, scanned entirely or is not intermingled. An understanding of Court and Registry filing is desirable but not mandatory.

An updated resume and a cover letter outlining your interest and suitability for the role. 

The selection process may include a range of assessment techniques to assist hiring managers in determining your suitability for the role.

A recruitment pool may be created from this recruitment action for ongoing and temporary roles for this role or similar roles that may become available over the next 18 months.

Closing date: Sunday, 2 April 2023 (AEST 7:59PM)

Why work for CSO?

The NSW Crown Solicitors Office (CSO) provides high-quality and cost-effective legal services to the NSW Government and its agencies. As a trusted legal advisor to the NSW Government, our principal role is to advise and represent agencies so that they can deliver policies, programs and projects in a lawful, effective and efficient manner.

We act with integrity and professional independence, guided by the government sector’s core values. We are focussed on providing excellent client service and promoting a culture of continuous improvement. We also provide our people with opportunities to learn, develop and adapt within an inclusive and supportive environment.

Our commitment to flexible working

The CSO has adopted a teams-based approach to flexible working. We recognise that everyone has different needs and preferences, and our flexible work culture allows you to adapt your work routine to suit you. We’re all about flexibility, productivity and driving good client outcomes.

We have generous leave provisions available for our employees that acknowledge individual preferences and responsibilities including:

Up to 20 days recreation leave and up to 18 days flex leave per annum

Up to 15 days sick leave and days emergency/carers leave per annum

20 days purchased leave annually

Inclusive paid parental leave provisions of up to 16 weeks (14 weeks + 2 bonus weeks) which can be taken flexibly within the first 24 months to support the birth, adoption, altruistic surrogacy or permanent out-of-home care placement of a child

Study time up to 4 hours per week

Extended Leave of up to 2 months after 10 years or up to 6 weeks after 7 years’ service

How we support health & wellbeing:

We offer an employee assistance program to support the wellbeing of employees in the workplace and in their personal lives, which also extends to family members

Coaching services are available for people leaders and executives to learn and implement best practices to manage their team’s wellbeing

We offer an annual Flu Vaccination program

We provide access to the Fitness Passport program – a discounted workplace health and fitness program available to staff and their families

CSO’s commitment to diversity

At CSO, we believe a diverse and inclusive workforce contributes to the success of our organisation and we are committed to ensuring that our workforce reflects our diverse community.

We welcome and encourage applicants from diverse backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, the LGBTQIA+ community, culturally and linguistically diverse people, veterans and other diverse communities.