Emm Senior Systems Engineer

About the Role

As the EMM Senior Systems Engineer you will be responsible for the delivery of EMM ICT Services to the end user in a constantly available Managed Services environment. You will also provide proactive/reactive support, undertake activities as required to ensure a high level of service continuity, provide technical/escalated support to the FSH Service Desk, undertake activities as required to ensure continued availability of the service, provide out-of-hours support as well as 2nd & 3rd line telephonic support to the end user.

About You

As the EMM Senior Systems Engineer you will be working within the ICT support team at Fiona Stanley Hospital and have the ability to prioritise competing demands and be a well-developed problem solver with a high level of analytical skills and exceptional attention to detail. You will provide prompt and courteous customer service to key stakeholders, patients, external and internal customers.  

To be successful in one of these roles you will have:

·        The highest levels of personal integrity and ethical behaviour

·        Experience in Design and Deployment of MDM/MAM solutions via Intune

·        Experience in App deployment and support via Intune

·        Sound knowledge of Active Directory both on-prem and Azure, and user authentication protocols

·        Experience in escalating Intune issues to Microsoft and App developers

·        Knowledge of ITIL processes –Incident, Release, Change and Problem management.

·        Ability to write process / procedure documents for technical and end users

·        A Degree in Computer Science or equivalent industry certification or experience

Desirable Criteria:

·        Design and Deployment of MDM solutions for Android & iOS devices and apps via Intune

·        Experience in Android app deployment via Intune

·        Experience in Android app support via Intune

·        Experience in Vendor liaison with Android app developers

·        Experience in iOS app deployment via Intune

·        iOS app support via Intune

·        Experience in Vendor liaison with iOS app developers

·        Experience in Apple Business Manager management

·        Experience in Optus / Telstra Business Portal

·        Experience in Mobile / Cellular / Telco Service Management

·        Experience in MacOS MDM Management

·        Experience in Android MDM Management

·        Experience in Samsung Knox Management

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a national police check as an essential selection component for this role.

Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.

About Fiona Stanley Hospital

We are proud to deliver non-clinical services to Fiona Stanley Hospital; one of Australia’s most advanced public healthcare facilities. We put the patient at the heart of everything we do. Our team of 1,000 staff takes pride in delivering quality services to achieve outstanding care.

At Serco, you’ll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world’s best practice, insights and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day. To learn more please visit www.serco.com/aspac

What We Offer

·        volunteer leave

·        flexible salary packing options

·        employee Assistance Program

·        generous Employee Referral Program

·        access to discounts on health insurance, gym memberships, travel, shopping, technology, dining and entertainment. 

Serco and Proud

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.

To learn more please visit www.serco.com/aspac

Join Us

If you are inspired to make a positive different and would like to be considered for this opportunity, please apply now.

Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.