Administration Support Officer

Cumberland City Council is located within the fast-growing Central City District and is on the doorstep of two of Greater Sydney’s new cities, between the Greater Parramatta and Olympic Park (GPOP) area and the new Western Parkland City. The Central City District is benefiting from unprecedented city-scale infrastructure investments, making this an exciting time to join Cumberland.

Located 20km west of Sydney on Dharug country, with a population of 240,000 residents, Cumberland is the fourth most populous LGA in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another.

Our people are focused on driving community outcomes, programs and services to innovate, inspire and deliver change for the community we represent.

Cumberland City Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people. Council has worked hard to fulfil its community’s vision for Cumberland as a place where anyone can feel welcome , belong and succeed .

ABOUT THE OPPORTUNITY

We have an exciting opportunity for an Administration Support Office to ensure the objectives of Council and the City Services Directorate are met. Reporting to the Business Supervisor, this role works closely with stakeholders across the organisation to provide business and administration support to the City Services Directorate. 

You will be responsible for preparing reports, forms and templates as well as ensuring coordinating document registration in Council’s systems. In this diverse role, you will have the opportunity to coordinate internal and external customer enquiries and support with reactive work orders.

The successful applicant will require:

Relevant tertiary qualifications in business or demonstrated relevant experience

Knowledge of service delivery processes for the Works and Infrastructure Directorate

Demonstrated experience in business support services, preferably within Local Government

Understanding of and experience with supporting asset management, roads and waste operations, parks operations and sports ground maintenance

Excellent customer service skills and a commitment to providing a superior customer experience

Demonstrated high level communication skills both written and verbal with a proven ability to establish effective internal and external relationships

High level numeracy skills along with strong experience of financial administration including preparing work orders and invoice processing

High level computer skills particularly including word processing, report writing, database and spreadsheet creation and experience with document management software and systems

Experience with Technology One ECM and CRM Management

Sound problem solving skills with the ability to recommend and implement business improvement processes

Able to work effectively as part of a team or autonomously without immediate supervision

Good organisational skills including being able to manage own workload and ability to prioritise multiple tasks to meet deadlines.

Download the position description here for more information. 

Position information: This is a permanent, full-time position, working a 35 hour week, with access to Council’s 9 day fortnight Accrued Day Off (ADO) arrangement.

This role is predominantly located at Council’s Merrylands office, with occasional travel required across Council worksites, and may be required to work across any of Council’s work locations.

Salary information: The salary and conditions of employment are in accordance with the NSW Local Government (State) Award.

Grade 8 of the Cumberland Salary Structure with a salary range of $1,235.73 TO $1,266.62 per week, plus 10.5% superannuation

The commencing salary will be negotiated, taking into consideration the successful applicant’s qualifications, skills and experience related to the role

WHAT WE CAN OFFER

We promote work-life balance and offer flexible working arrangements including working from home opportunities or an additional three (3) days’ leave for front-facing roles that are unable to access working from home arrangements

Training and professional development opportunities available to develop skills and grow your career

Leave entitlements including annual leave, 15 days personal leave per year, parental leave and access to Long Service Leave after five (5) years (where applicable)

Three (3) additional grant days of paid leave over Christmas (where applicable)

Health and Wellbeing Programs to support our staff by providing access to online professional learning, paid leave to undertake annual skin checks, COVID-19 vaccinations and to donate blood

Subsidies to assist with the cost of wellness and fitness activities

Free access to Council owned swimming pools

Access to Council’s Fitness Passport Program and Employee Assistance Program (EAP).

ABOUT US

Council is committed to providing an accessible, safe and inclusive workplace for all. If you require additional support or any reasonable adjustments during the recruitment process, please let us know during the application process.

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks required for the position. This may include criminal record checks, qualification and licence checks, and proof of the right to work in Australia (please refer to the position description for the specific qualifications and requirements for this role). Copies of sighted documents will be kept by Council for its records as proof of verification.

Council’s COVID-19 Vaccination Procedure has been designed and adopted to protect the health and safety of our people, our customers and the community. It is a condition of employment that all applicants produce evidence of their vaccination status as part of the employment screening process.

Enquiries :  Telephone Ross Gallaher on 8757 9555 for further information.

Closing date: 11:59pm, Wednesday 5 April 2023