Office Concierge

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of experience who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. As part of Natura &Co, we are proud to be working on the Commitment to Life mission, a 10-year plan to achieve net-zero carbon emissions, protect the Amazon, defend human rights, and embrace circularity and regeneration. We are committed to building a more sustainable and inclusive society.

Role Purpose

Aesop are seeking a motivated and highly organized Office Concierge to bring Aesop’s values to life based at our new global head office in Collingwood, on a full-time basis.

Reporting to the Office Manager, this role touches on all facets of what being an Aesopian is truly about. As a people-focused individual, you will be the face of Aesop when hosting our external and internal stakeholders to customer service and administrative support for the General Office team. Predominantly based at Reception but supporting the overall office you will be responsible for managing all office coordination activities such as couriers, mail, office replenishment and managing meeting room bookings.

As we prepare to move into our beautiful new purpose designed office space exuding Aesop’s warmth and residential feel, the General Office team will now have access to a private kitchenette with the pleasure of hosting all staff and visitors as they arrive, ensuring a welcoming and memorable experience.

You will uphold that office opening and closing procedures are undertaken each day and that the calm, organised and diligent office demeanour is maintained. The position will also be responsible for ordering all office stationery supplies, managing stock levels of the kitchen and bathroom amenities and ensuring meeting rooms are maintained to a professional standard and that all guests are catered for appropriately.

What we are looking for

• Some experience working in a similar role within a high touch customer service environment, ideally within a fast-paced organisation
• Similar experience to managing a busy reception desk supporting colleagues, and being able to prioritise and co-ordinate administrative activities
• Excellent interpersonal skills, highly approachable with a positive attitude
• Ability to manage multiple priorities at once with effective stakeholder manager skills
• Confidence and demonstrated ability in greeting and hosting internal and external stakeholders
• Proficient in MS Office applications – MS Word, Excel, PowerPoint as well as room booking/sign-in systems
• Strong, demonstrable, attention to detail
• Strong time management and organisational skills with the ability to work autonomously
• Proactive attitude and a keen interest in continuous improvement initiatives
• Curious, creative mind and a love for learning

What’s on Offer

We take a holistic approach to employment, promoting professional development, career, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include –

• Generous product discount allowance and bi-annual complimentary product allocation
• Paid volunteering allowance for all employees
• Short term incentive bonus programs to reward performance for applicable roles
• Complimentary access to LinkedIn Learning and funded training programs to support personal and professional development
• Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
• Team lunches, sponsored social clubs, team events, and celebrations

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.

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